Khatsahlano Medical Clinics

Really efficient, super thorough, but you have to get here early in order to beat the line. Sounds weird but I got lots of good advice about what to watch for if pain got worse. Doc said it wasn’t gallbladder, but ended up in emerge the next day for emergency gallbladder surgery. Still … would go back there if my reg GP was away.

Positives:
–The reception staff are always quite friendly and helpful.
–Dr. Pires is super nice, helpful, and knowledgeable.
–Most other doctors here are good, other than being a bit rushed (as is typical for a clinic).
Negatives:
–I’m not picky; I understand how walk-​in clinics work, I don’t mind wait times, and I do not require small talk to make me feel at ease. Dr. Ho, however, with whom I had my most recent visit, is absolutely awful. He was extremely rude and entirely unhelpful. He entered the room, made no eye contact, and cut me off mid-​sentence each time I tried to speak. He was impolite, dismissive, and unwilling to put any effort into helping me.
–Wait times can be long, which could bother some people.

Excellent standard of care for a busy public walk in clinic. I have been going to this clinic for 10 yrs., ever since I moved to Vancouver. They have a wide selection of doctors with a schedule for each one clearly posted in the office and updated on their website.
99% of the doctors I have seen there are thoroughly kind, professional, and non-​judgmental. There was only one over the years who was abrupt snotty when I brought my child to see them. They may have just been having a bad day! In any event their name is no longer on the schedule, so no worries about getting that person as your doctor.
Even when I felt stigmatized elsewhere by a medical condition, I found true caring, support, and expert knowledge and advice from the doctors at Khatsahlano. There can be a long wait, or they may be full and unable to see you, if you arrive well into the doctor’s shift. BUT if you arrive early when the clinic opens, the wait is very reasonable — 10 to 40 mins. on average. Occasionally I have had to wait 1.5 hours, usually when I got there later. Nevertheless, the wait was worth it for the non-​rushed, non-​Judgmental care that they provided.
The front staff are consistently friendly and helpful and it’s usually the same ones over time, a good sign when the staff stay for awhile.

This clinic was great. There was still a wait time but the receptionist gave me an idea of when she thought I would get in and it was right when she said. She was pretty friendly.
The doctor I had was an older guy, but really personable, knowledgable and thorough. Great experience, would recommend.

We have been to many walk in clinics in Vancouver and they are the same… rude staff at the front desks, they offer no privacy when asking why you are coming in, and doctors who are not personable/​friendly at all.
This clinic is not like that at all though, the front desk ladies are very friendly, they wait to ask you why you are coming in to see the doctor until they take you into the private room, and the doctors are VERY friendly and caring! They definitely take the time to figure out what is wrong and find the best treatment for you.
Over all such a great place!

There are so many walk in clinics in Vancouver. However most of them have really long waits, bad service, and doctors with poor bedside manners
Well, Khatsahlano is the exception. waiting times are pretty short. even on Sundays
The doctors are knowledgeable and thorough. The staff are professional and friendly
A very decent option for a walk in clinic

We are in Vancouver from the States. My son very sick. We went to this clinic and are happy we did. Very friendly and helpful staff and Dr. excellent. Wait only about 10 mins. Quickly diagnosed and wrote prescriptions. I recommend this clinic!

My first visit was pleasant, compared to other experiences with walk-​in clinics. The receptionist was friendly and helpful. I waited just 20 minutes, getting there around opening time and with 2 patients ahead of me. Dr. Ben Macinnis was pleasant and unrushed, even though he was the only doctor there on a Sunday after the other one called in sick, and there was a line in the waiting room. He asked me appropriate questions and was genuinely interested in answering any questions I had, making sure I was satisfied even after writing me a scrip.
There was a slight lack of communication between the doctor and the receptionist who asked me to leave a urine sample. He didn’t know I had left a sample until I asked him about it. But he promptly went to test it and returned in just a couple minutes.
Will definitely go here again!

Having lived in the states my whole life and never experiencing Canada’s healthcare system, I have to say that I am very pleased with the way things went when I visited Khatsahlano Medical Clinics several months back (I believe it was April. I had been experiencing some pains and had passed out twice after running a short distance. I use to run 5K all the time, so this was abnormal for me. So knowing nothing about what I am suppose to do in BC, I looked on Unilocal for walk-​in clinics and discovered I wasn’t too far from Khatsahlano Medical Clinics. I went in on a Tuesday at just before 3pm and after a little paperwork, I saw Dr. Dan within 20 minutes. I was glad not to get a female doctor, but quickly realized that I would have been able to request a male if needed. I was in and out of the office with two locations for further tests in 45 minutes. Two weeks later, I was back in the office with my test results with Dr. Dan again. Yet again, I was in and out in about 30 to 45 minutes. The staff were very pleasant and friendly. Hopefully, I won’t need to go back, but if I do, I will go back to Khatsahlano Medical Clinics.
And even in these circumstances, Have Fun!!!
(1÷30)

Broadway location–
Positive points on wait time and staff attitude:
Friendly staff member informed me there was a wait time of about 45 minutes, which I thought wasn’t too bad. I went outside to pass the time, but ended up back in about 20 minutes. Was seen as soon as I got back.
Mediocre points for the doctor:
Doc was friendly enough and did examine me, but it seemed like she was in a rush to get out. She prescribed me antibiotics quickly. I realize she may have been busy, but I had more questions to ask her regarding my symptoms, etc. The few questions she did answer were pretty vague (i.e. «Depends…some people find X, some people find Y.»)

I used to find them good, like any other medical clinic. However, last time I visited them, they had lost my sample and therefore I had no results. In fact they didn’t even have a record of it!
They have been closing at 1 pm lately because of a doctor shortage, and it’s been extremely difficult to get in, without having to wait in the waiting room for hours. I’d try coming back at the specified time (say, 2 hours later), only to hear they’re behind again and it’s another 30 minute wait.
When I come early in the day, there’s still always a 2 – 3 hour wait. All very frustrating. I realize it’s the circumstances, but nevertheless it’s annoying.
On the plus side, the front desk staff are friendly.

Very bad attitude from Dr. Leila Srour… She hardly made an effort to look at my son and when my wife asked for more explanations regarding my son problem she told her she would not have time for such explanations. Extremely upset with this kind of treatment… Although we leave at walking distance from this place, we’re not going back.

This clinic is close to the kids’ school and their hours are good. If we need to get something diagnosed right away we find it’s great to get there just before they open at 8am to avoid a long wait. Today we went later in the afternoon and it was still only 20 minutes. Today’s doctor was more thorough than the last and sent us off to get a blood test done for my son. I find this place is fine if you pretty much know what’s wrong with you and need a prescription and don’t want to wait for an appointment with your regular doctor. They’re open Saturdays too.

came around 7pm and waited for about 5 min. Doctor was nice and knew what he was talking about. like the business hours, open every day.