Harry Rosen Gentleman’s Apparel

Came here to pick up some suits for my wedding two months ago. In-​law was a happy customer after buying a nice set of Canali suit, Eton shirt, Armani ties and a really nice Armani jacket. I got a set of Zegna suit, Eton shirt, a Zegna tie and a pair of Hugo Boss dress shoes. As you can you see, we dropped a handsome amount of money in this store. Customer service was actually pretty good.
AND THIS IS WHERE MY NIGHTMARE BEGINS. They offer to alter my suit for free. At the beginning, I did not want to alter it since the fit was quite good, but the sales insist me to alter it and kept saying it was free anyways. So. whatever, it is Harry Rosen, supposed to be professional right, and I let them took the measurements and did the alternation. One week later, went back to pick up the suit. They turned a nice set of Zegna suit into some piece of shit. Sleeves, one is visibly longer than the other and it was pretty obvious too. The middle back seam near the neck is all squiggled up, stomach is way too tight, the back looks totally wrong. The main reason I chose this set of suit is because the collar near the chest does not pop up (the only other brand that does not pop up at the chest area for me is Tom Ford, but I do not really like the pocket design even though the collar looks really sexy). Guess what? After they did the alteration, the collar near the chest area pops up!!! The pants, way too short, can see the socks even when stand still. I complained, and they gave me a funny reply «Oh, its European style (Seriously? I am Asian…)». They say they can fix it, but come on, we used to run a factory that makes clothes and pants. Once you made something too tight and make it loose again, the seams will be visible and the fabric is pretty much ruined. People that know how suits are made will also know altering too much will ruin the shape of the suit and that’s not acceptable for a set of high end suit that costs $ 3000. At first, they won’t do anything else other can altering it again. They said they won’t be able to sell that suit again. Give me a break, you guys messed it up, its obviously you guys need to fix it and satisfy the customer especially when it is a high end store. After arguing for a while, they finally agreed to get me a new set of suit and hence I gave 3 stars instead of 0, which is already really generous. Doubt I will come back to this place to shop again. It was really frustrating and totally a waste of time.

Been a long time customer; however, the service and absolutely rude attitude from multiple staff made the decision to stop shopping at this location quite easily.

Update: Mr. Jared Diamond, the GM for HR Pac. Ctr. rang me only 4.5 hrs. after my complaint email. He promised to look into the footage and was sincere in his unhappiness that this happened. He took the time to reassure me and also offered to tour the store with me later on if I came in (and offered some store credit to boot). I am impressed by his efforts, therefore changing store rating to 5. After all, it’s not fair to ignore his efforts in great customer service.
UNJUSTIFIED ARROGANCE: 5 Asian salespeople were hanging around, nominally working and chatting (not all to each other). Not a single one helped me. They did look at me but, as it’s obvious that I’m not Asian, they didn’t bother helping me out (or even saying a word). I spent around 5 min. browsing the selection and found a tie I liked. But as I was treated like a retail worker (no $$$), I grabbed a detail and decided to go to Nordstroms to see if they could find it for me.
See, I went there earlier that day and was thoroughly impressed by their service (but not the ties on the floor). But they said they’d do what they could to find that tie for me. Apparently @ Nordstroms (unlike HR), the shape of your eyes doesn’t dictate if you get served (or, in the case of my visit to HR, get acknowledged).
BTW, HR was quite quiet that day. But Nordstroms wasn’t. See, people don’t like being snubbed. I originally said something rude here but have decided not to go that road. I’m far from elite and happy that way!

I have bought quality men’s clothing around the world, and this store has cornered the market on being obnoxious! Yes, they have some nice clothes, and yes everyone knows that it will be expensive. However, the sales staff acts like we are doing them a favour by buying something, when the reality is that our purchases put food on their table, and THEY are the people working — and, I am not. People have choices — Holts pretty much carries the same stuff, and with Norstrom recently opening — I will never set foot in any Harry Rosen store again.
The prices they show on their ‘Sale?’ website are generally different from what they want one to spend when you go to the store. I had to print a page from a sale website, and take it into the Oakridge store to show that they were offering the shirt for $ 96. — but, they wanted me to pay about $ 130.00 when I was personally in the store. I think that they need an «attitude adjustment» and stop with the slimy business practices. Friends have had similar experiences, and their customer service in antithetical from what you receive at Nordstom. Harry Rosen won’t get another nickel from me — ever.

⁴⁄₅ selection
3.5÷5 for the staff who just wait to jump on fresh prey aka men who will drop $$$$
⁵⁄₅ organization and tidiness
I am not a man, but from a female point of view, this place is home to a nice fair selection of dapper menswear. Winter jackets, suits, pants, shirts, ties and socks. (Possibly even boxers)?
Yum. Upscale and stylish store for men and young men alike.

Make more than enough money to shop here. After the experience I’ve had here on 07÷11÷15, I will never shop here again.
Nordstrom opens in 2 months.
Harry — good luck.

Went to see David in the made to measure department and had a really good experience. David was knowledgable about the products and helped me construct a suit that is now my go-​to.
Although you could probably find a comparable-​quality suit at a lower price from a lesser-​known retailer, there is no denying that the suit I had made at HR is a quality piece.

It was a bit intimidating for me to walk into this store and I knew that I didn’t belong, however, came here to get my dad a tie for fathers day last year from here. I did get good customer service, however, it was obvious that they were working to make the sale. They didn’t have to try hard with me.

The selection at this store is what makes it well known and «good».
The best designer and clothing brands you can think of and some nice selections. Dolce and Gabbana, Versace, Armani, you name it. Nice store too.
The only problem is the staff. I dislike going into pretentious places like this where sales staff don’t bother saying hi to you, can I help you, etc if you are wearing casual clothing. Similar to Holt Renfrew. A bunch of Asian customer reps in suits who ignored me for wearing nice casual clothes when I was skimming through clothes and said «hey man» to everyone wearing a suit. Definitely not the way customer service or sales should be done.
Thankfully a nice rep came by and helped me out because he «got it». And I bought a selection worth more than the pretentious sales rep snobs that work at this store get.
If this store had a below average selection and the nice rep didn’t come up, I would have walked out. But that didn’t happen. So an «okay» experience. But they really need to do something about the pretentious staff.

Just left Harry Rosen. Worst customer experience ever. Nobody acknowledged my presence when I walked in. Sales clerk stood in an empty corner of the store and when I asked him the price of a jacket he told me it was on the left sleeve. He then stood for several minutes quietly in the empty corner and observed me unsuccessfully trying to find the price. I almost felt a disdain that I didn’t have the requisite wealthy appearance that might have suscitated his attention. He seemed completely unconcerned that I might be interested in purchasing tonight. Very sad customer experience. I would not recommend this store when there are so many who take your shopping experience seriously. I’m not setting foot back in this store.

Although Harry Rosen and Zegna are essentially one in the same, my experiences at the two were incredibly different.
I was looking to purchase a tuxedo for my wedding and initially went to Harry Rosen. I met with one of the clothing specialists who spoke to me about made-​to-​measure tuxedos. Tuxedos are not a part of my regular attire, and as a result, my knowledge was limited on the subject. Although I’m sure it wasn’t intentional, my communication with this specialist made me feel «small» in that I had a lot to decide and think about before a tuxedo could be put together. In my profession, it is my responsibility to keep the person in front of me informed, and to do my best to educate them on something in which they are not an expert. Making them feel, for lack of a better word, dumb, is not appropriate in my eyes.
Overall, the feeling that I got from this specialist was that he was simply trying to make a sale, as opposed to helping me find what was right for me.
I’m not sure if any of this has to do with the «busy-​ness» and «chaotic-​ness» of the store during the holiday season, but having said that, he himself was not overly busy.
I purchased my tuxedo from Zegna, across the way. They had far more time to speak with me, intentionally, and help me find my tuxedo.

I guess these guys are OK to buy off the rack but they did a terrible job on a pair of tailor made pants for me. I paid over $ 400 for a pair of pants last Fall and the work was really shabby. The stitching started coming apart right away. They were clearly not interested in fixing the problem and charged me more than triple the going rate to dry clean the pants before they fixed them. They took forever to do the work and were not apologetic at all. Now, after wearing the pants only a very few times after the repair they are coming apart again. I will take them to a local guy who I know will do a proper job .
C minus work, A plus pricing.

Great high-​end fashion selection (especially for men’s suits) and tailoring service.
The customer service is horrendous. Literally the worst I have ever experianced in any retail setting. Sales staff (this is a bold generalization, however, I feel it to be extremely accurate) consistantly act overwhelmingly pretentious /​rude. I have had several experiances where they even make snarky comments when questioned further when I request details for specific products. The overall attitude and customer experiance at a «high-​end fashion shop» is so cliché it’s worse than watching an episode of The Wonder Years. As a result, I now take my business to Holt Renfrew.
Thanks for nothing Harry Rosen (PC Location). I hope your brother location at Oakridge Mall was raised with more class!!!

I was a regular here until I got the super-​shoddy treatment one day.
Walked into the store, dressed casually but still nice. Nobody greeted me, talked to me or even paid attention to me, even after I had amassed an armful of clothes.
There was some kid standing at the door, I think he just got his first suit, spent the whole time brushing out the wrinkles in his suit. A few other employees spent the whole time chatting and ignoring customers.
Anyways, I stood in the middle of the store, said loudly, «Would anyone like to help me?» and was still completely ignored.
This is how they treat people who have spent several thousands of dollars in their store.
So I dropped everything onto the ground and walked out. Never to return.
Any previous good service, or good shopping experiences prior were completely wiped out in one fell swoop because this one instance showed how fake and insincere this company is. You’re viewed not as a customer, but an easy mark.

This is the only store where I buy my $$$$ products. I only go to Chad (PC DT vancouver loc) for my purchases, he knows his products and style. He never once up sold me on anything, very honest. He is very professional, yet easy to talk to. In the end all the products are the same, it is who you are buying it from that makes the difference. They have tons of product and I’m 100% they will find something specifically for you. Just give them a budget and they will find something to fit your need.

Time for an update after walking into here too many times and breaking my piggy bank yet again.
This is the Vancouver flagship store. I come here almost everyday during my lunchtime walks. Can’t you tell that I have way too much time on my hands?
There is a separate Hugo Boss store that is connected to Harry. It has been this was for quite some time now. Likely close to 10 years, if not more.
What do they carry? Let me tell you.
Armani
Burberry
Brioni
Canali
Hugo Boss
Paul Smith
Prada
Ralph Lauren
Dolce & Gabbana (also known as Drink and Gamble)
Versace
Ted Baker
Etro
Zegna
And the list goes on.
The customer service is second to none, as always.
They have a quarterly magazine thas is mailed to you if you’re a regular customer. I like it. Makes for great bathroom reading when I am tending to business.

Great selection for men’s apparel or accessories.
I can usually find what I need to buy in 1 stop. They need to work on the sales people’s attitudes though. They’re a bit snobby and will only help you if they are sure you will buy something. Out of 5 times I walk in, I’ll be ignored 2 times.
Tip for management, train your staff better. Thanks.

Spectacular selection of mens items. I had a great time strolling through all the fashionable menswear. If you’re a man and you want to look good — shop here!

Harry’s will never lack for great high-​end clothing… and carries a great mix of sports wear and business suits.
The key is to get the RIGHT sales person. If you do, you are golden. I deal with someone whom I like and who is low pressure. He stands behind every purchase (they paid for my shoes to be fixed when rain damaged them, paid for a buckle repair when it broke. Of course, they were pricey Bruno Magli loafers, but the service was first rate) and is a pleasure to deal with. He works in the business side of the store.
When I venture into other parts of the store, I see the downside of Harry’s «comission only» structure. Think of how a seal feels when surrounded by sharks. The sharks circle, waiting for the right moment to pounce… it ain’t pretty.
The key is to browse WITH your sales person… but does it have to be this way? If Harry’s could change this ethos it would bump to 5 stars… but it’s still very good for shopping.

Harry Rosen, if you’re a fan of high end label of men’s clothes, this is the place. They have all the all end labels like Zegna, Armani, Hugo Boss, Brioni.
The staff are very attentive and they do recommendations if you’re clueless in terms of what works with what.
Yes, this place is expensive, but this is the best high end men’s store in Vancouver.