Fido Store

I live in the San Francisco area of California. On 04-​16-​2015, I was notified by my bank that someone had repeatedly used my ATM Visa at this store to the tune of $ 1500. I can assure you it wasn’t me because I was hard at work, slaving away, earning my money honestly, here in CA. I just don’t understand how someone can make multiple transaction at a store in one day without raising red flag. Thanks a-​holes.

Finally the flagship returned, though i still prefer the older one on Richards/​Georgia – at least that had free parking & a cool mural of the city up on the ceiling but I digress…
Still spacious, good customer service, and as most Fido places these days, a dedicated automated machine to pay yr bill.
Lots of models, more than a kiosk it seems.
Right now, there’s not a bad plan for unlimited data/​text/​calling after 6pm, but only 450 minutes daytime for $ 39/​mth. Still not as good for those lucky grandfathered City Fido plans…

Only a simple visit to sign a friend up for prepaid. Julienne was helpful and friendly, patient and informative.
Came here after we (apparently) interrupted the busy day of doing nothing that the clerks at Telus were having a block up Robson.

5 Stars and more here ~!!
I cannot say enough about the importance of buying from a Flagship store — this one is and just the customer service alone is incredible — Colin was there and should be as high up as Fido could put him fabulous, amazing, the best I have seen at a job~!!
Truly a wonderful experience with you after a sad experience on Pacific (stay away from Fido on Pacific folks!!!)

I’m one of those people who reserved the new iPhone 5 at an ungodly hour of the morning in order to have it in my hot little hands asap. I waited (im)patiently for two weeks for my phone. (The story is bad before it gets good.)
Finally, Sat morning I got there right as the store opened (only to be told it was opening 30 minutes later). Then came back and was one of the first in line for my phone. Walked up to the counter and was told they needed to call Customer Service because there were issues with adding an iPhone to our account. Apparently, after she called Customer Service, it turns out our couples account which we’ve had since 2007 is not eligible for the iPhone. We have to break that contract and enter into separate ones. We’re ticked off and are about to throw down right there in the store when Hollis who was helping us says if you call them yourself they will be able to help you. (Which I know seems like she fobbed us off to not deal with it herself but really it was the best thing she could’ve said.)
We call Fido customer service, talk to Natalia who is amazing!!! She works her Fido voodoo magic and and we walk back in the store about an hour later and walk out w/​my new iphone 5 in less than 10 minutes. So now my new bff (the iPhone obvs) and I are so happy together!!!

Me: *Waits in line for about 5 minutes.* Hi. I was wondering if you could tell me how much it would be to cancel my phone plan. *I explain why.*
Fido Girl: *Awkward pause, stares at me.*
Me: *Looks at my nail polish.*
Fido Girl: «Are you with Fido?»
**Hahahahahahahaha are you a MORON. Why the hell would I walk into a store, a Fido store no less, and ask you to check how much it would be to cancel my contract if I didn’t even have a contract in the first place with FIDO.**
Me: *Gives number, secretly laughing inside.*
Fido girl: «Uhmmmmm it will roughly be $ 300, I am just doing a estimate based on $ 20 for every month that you have left in your contract.»
Me: I said exactly, not a estimate.
Fido Girl: «Well you’re going to have to call customer service with that. You can call here if you want.»
Me: No it’s okay. *Thinking in my head, you can not count. It’s going to be $ 540 not $ 300 if you say they charge $ 20 each month of my unfinished contract. Do you only have a 3^rd grade education.*
I wanted the exact figure that would be billed onto my account, not a estimate.
Me: *Walks out wasting 10 minutes of my life.*

Clearly Fido is the lesser of two evils, those evils being Telus, and Fido. I’ve been a customer at both of them, and have endured the gauntlet of both, but I write this review of Fido for their sometimes ridiculous customer service. If this was Telus I would say always ridiculous customer service. This month I paid an extra $ 50 in service charges to Data. I have unlimited data (6 gb max), but running a small business I ran over my limit. That lead to countless hours of explaining to them that there is an accounting error on their side, which did lead to and understanding where I got 500mb free of charge. But unfortunately the bill still has a $ 50 overcharge. This is a royal pain. I must now call them back, waste minutes on the phone on hold, and spend who knows how long speaking to a rep that I’m sure, does’t really give a damn. Would I recommend Fido to my fellow citizen? Sure, over Telus any day, but with a grain of salt off course. That grain being be weary of these companies, as piles upon piles of info is available to show that these companies are not as truthful as they claim to be.

I came in after I lost my phone to get a new one and tweak my current plan. Met some strange sales people that seemed quite angry and a tad confused about seemingly EVERYTHING TO DO WITH FIDO. What situation is more text book than someone losing their phone and trying to replace it? I gave them my postal code twice they couldn’t seem to type it in right. Told me I couldn’t use my mom’s fido dollars… tried to talk me out of getting an iphone. And were just generally unpleasant human beings. I get it. I work a slave job too but fuck I try to be a little approachable now and again. I left and went to the wireless wave next door where the guy took about 40 minutes fixing up my mobile situation. I got to use my mom’s fido dollars (you liars) and get my new iphone. And he hooked me up with a free case. His take on the fido store is that «they are not too bright over there». No kidding buddy.

This is the Flagship store in Vancouver. I learned that when I was looking for an iPhone 3GS a few weeks after it came out. The other «authorized dealers» nearby didn’t have White 16GB available. This place did.
Though there was a lineup and only 2 consultants working, they spent enough time with me to activate the phone and go over the basic functions. That was good for the two customers being helped, but there were at least 4 people waiting behind us, so not good for them: P She strongly recommended buying a screen protector, but didn’t pressure me into buying it there.
As for Fido itself, I’ve been a customer for ten years. Every time my contract is about to expire, I looked at other companies, but kept coming back to Fido because of their per-​second billing. Since most of my calls are less than 30 seconds, I would need to subscribe to a bigger package if I was being charged by the minute. I’ve heard people complaining about Fido’s phone customer service, but I’ve never had a problem.