Downtown Computer Centre

What i think of downtown computer. Well they ripped me off about 600 dollars. Now I have no photos or memories left that i once had on my computer. I went there to get my computer fixed because my bf had spilled some water on it and it wasnt working. So i dropped it off and then they called me a few days later to tell me i needed a new harddrive and that they replaced my old one and had saved all my photos and everything. So i paid the 250 plus tax and went on about my day. Computer at the time seemed to be working great. But for some reason i couldnt open any of my photos in iphoto at all. So i brought it back a few times and they couldnt seem to figure it out. So i just let it go and moved on. But again about a couple months later i noticed my computer being glitchy and not working anymore. By this time i had moved to Prince Rupert so i wasnt able to bring it back to DOWNTOWN COMP CENTRE so i brought it to a place in Rupert. I get call a coupe hrs later from the computer tech guy wondering why I had a PC hard drive that had a sticker on it that said «for parts only» in my MAC COMPUTER??? The idiots here at DOWNTOWN COMPUTER CENTRE put it in there. Which also made me get a 7 482 748 923 viruses and was just completely messed up. The whole ordeal costed me another 300 bucks. So in total i spent around 600 bucks to get my computer fixed when i could have jut bought a new one. When we called them they acted like they had done nothing and acted like complete assholes and would not do anything for me. I reported them to better business bureau and they ignored them and didnt respond back. I would not in a million years let these guys on my personal computers.

Worst service ever staff is terribly rude the manager of the shop try to acuse me of adding a virus to a used computer sale that I purchased and then wouldn’t refund me my money back.

Took my desktop in a few days ago, because over the weekend, I had a hard drive failure. Normally I go to Firefly Electronics, who I know do good, fast work, but unfortunately, they are closed on weekends, and I needed my computer up and running again quickly.
The HD became corrupted and was basically toast, so had to be repaired. I went into the shop already knowing this was the issue, but just in case, I explained my issue and had the owner confirm things. He told me I would have to replace the HD, which was fine, since if was expecting that. He offered to install a new 1tb HD for $ 99, which is a pretty fair price, or if I wanted, I could get a much faster, but lower capacity 120gb solid state drive for the same price. I appreciated that he offered to do the installation without charging an extra installation fee. I opted for the ssd, since they are much, much faster, and having several external HD’s at home, I was fine for storage space. The owner told me my computer should be ready within 1 – 1.5 hours, and he would call me when it was ready. I had to go to work that evening, so was expecting a message on my phone, but… no message. Dropped by the next day, the owner was out and just his underling was there. When I asked if my computer was ready, and handed him my slip, he said that no, they were still working on it, but didn’t offer any other explanation. When I asked him how much longer it would be, he said it should be ready by the end of the day, and they would call to inform me. Again, no phone call. At this point I was getting pretty annoyed, and since Firefly was now open, I went down a third time, with the intention of telling them that if my computer was not ready, I was taking it back and going elsewhere. The owner was in this time, so I immediately spoke to him, and FINALLY got an explanation as to why it took them so long to do a simple HD swap. The ssd I had them install was very thin, and since my computer case was older, it did not have the proper mounting bracket to secure it inside the case. The owner told me about the only thing I could do was get some double sided mounting tape, which I bought at the dollar store across the street, and had them use. The ssd is now secured, and my computer is back up and running beautifully. They did a good job, but my major criticism would be that Downtown Computers needs a serious crash course in proper customer service skills. If they had told me the first day, or even the next, what the issue was and that it would take them a bit longer, I would have been fine with that. Not telling me anything and just leaving me in the dark… not good. If anyone from Downtown Computers happens to read this, be aware that your customers are the reason you are able to stay in business, and more communication is always better than less (or in this case, none at all). First impressions are very important, and often leave a lasting impression on people, so I hope you’ll take that into consideration in he future.

Update: I brought my laptop to an Authorized Asus shop, and they showed me what Downtown Computer had done. Apparently in the process of taking apart my Laptop, they COMPLETELY tore apart a connection to the motherboard. And they «tried» to rectify the situation by cutting a crap load of cables and soldering all over the place; This is SUCH a discrepancy to what they told me. They simply said «your video card is broken, and it came like this» which if you read my first post, was completely untrue.
If my laptop weren’t only worth a few hundred dollars, I would spend the time going to small claims courts with these guys. CROOKS!

Love this place! I have had all my computer repair work done here since moving to Vancouver (before switching to Mac making repair stores a mute point) and highly recommend it to anyone using PC’s. The guys here are really fair and the owner is super honest about his quotes and services.
I thought my old Sony Vaio was absolutely eff’ed before taking it here. In 24 hours they had it ready to go with a complete re-​installation of windows including MS Office and Avasti free antivirus all for roughly $ 60. These guys are smart and fast, two hugely important factors when you’re dealing with a product that we depend on daily.
I’ve also bought a couple of smaller Mac and PC products here. If you’re looking for small accessories check them out, I found a PC HDMI cord with MAC conversion both for under $ 15, way better price than I could find elsewhere!

Jerks. It’s funny, now seeing all the other poor reviews they’ve gotten, I understand why the owner, Eddie, had zero regard for my concerns.
I went in there at 1:30PM today to rent a projector. I was told by my boss to get a Mini-​DVI adapter. The guy who helped me, Richard, was very short with me and unfriendly. We went straight to our meeting from their office. When we got to our meeting my boss told me that they gave us the wrong adapter. You’d think computer people would know which adapter is correct.
I returned the projector two hours later and asked for a refund. I was told I would have to talk to Eddie but that he wasn’t in. I called back just now and Eddie was a jerk. He basically laughed into the phone and said it’s not his problem and that I should have known what adapter we needed.
I guess I should have read these reviews first.

Screw this place. The free diagnostic they gave me was super wrong. My motherboard was dead. I knew that going in. When I got there they gave me a list of things that were wrong with my computer. I just wanted to repair it, not change it. The ‘estimate’ of what it would cost to fix my computer was ~$ 700. They told me I needed:
Motherboard
CPU
RAM
Video card
New windows install (extra $ 100)
* recommended new hard drive
…which is a new computer. The guy took a long look at my 6 month old power supply too trying to justify why it wasn’t good.
This was all complete B.S. I grabbed a new motherboard for $ 50 bucks taxes in. I’ve never touched hardware in my life. I switched all the parts out. Just guessed at what to plug in where and then turned it on.
It works perfectly. There was nothing fancy or weird or scary I had to do. Screw this place.

These guys were decent enough to tell me that my roommate’s freshly wine-​soaked computer would cost more to fix than buying a new one and then DID NOT proceed to push one of theirs off the shelf at me. They were patient, understanding, honest, and open on sunday when I needed them most!

I dropped by the other day to scan a document and was impressed with the service at Downtown Computer Centre as well.
Whereas $ 3 was a bit pricey for scanning a one page document, the overall experience made it worthwhile.
While fiddling around with my paperwork I was able to observe how the staff dealt with a couple of customers. I personally have worked as a Technical Service Rep providing IT support and as a IT Helpdesk consultant, and I would be more than happy to work with these people. I could see that the helpful, respectful and patient attitude of the staff, especially of the gentleman with the eastern bloc accent, put the clients at ease, and they were able to leave the store confident that the staff would do their best to help.
The pricing for hardware and software looks very reasonable as well. Need another PC to mess around with at home? why not grab a rebuilt Dell laptop for $ 250? I had a little chat with the staff about upgrading some software and was satisfied with their knowledge and pricing.
I’m definitely going back for my next computer-​related purchase!