Coastal Ford Vancouver

This place is an absolute joke tried to get me to spend 10g. On a new motor had my vehicle for 5 days no communication then in turn charged me 400 $ for service and told me to take it to another Ford dealership when I did that the other Ford dealership was blown away at how i was treated and fixed the problem witch turned out to we under warranty save urself the hassle DO NOT GO HERE. Take ur Ford to hallmark

The service department was terrible. They promised to call me to fix an issue with my engine. I had to follow up with them three times! Then they didn’t even bother washing and vacuuming my car. Their excuse was that the vacuum was broken. Several members of my family work for Ford and let me tell you I WILL NEVER BRING MY CAR here again. I probably won’t buy a Ford car again. Try Grandview Tire at Commercial and 12^th. They are excellent!

Having bought a Ford, I have tried to do all my maintenance and repairs at Coastal. However I have never dealt with a worse customer service department. I have tried tried again to deal with them due to convince however in the end it’s never convent! From a very bad repair to the point the Services manager Tim ended up paying for half the repair due to how it was handled. To simple light bulb replacements. You are never made to feel like the way they handle you when they sell you a car in the first place. Why is it that the service changes so much depending on what side of the building your standing on. Sales and the reps are all over you trying to help you out, but once you make the purchase and you move over to service now your just a hassle. Another problem ruining there day. Walk in and see how long it takes them to even acknowledge your there!

Never purchased a vehicle here but have used the service department many times. Very professional and willing to give an in dpeth explanation of any issues and costs. Even detailed my car for free one time.

Thank you Coastal Ford for your hospitality.
My partner and I had driven up to Vancouver to have a nice weekend getaway. During our trip, our rear taillight went out. Our signals didn’t work, our break lights didn’t work. We drove into the service department and we were pleasantly greeted. We told them the problem and they beckoned us to their waiting area. Five minutes later they came back and said it was all fixed.
Canada hospitality for sure. I’m not sure US Ford dealerships would have done the same. Thank you Coastal Ford for making sure our trip did not stress us out. Thank you for taking care of everything in less than 10 minutes. I can’t believe when you were done you said there would be no charge.
I wish I could buy a car from you.
Washington State, United States customer.
–Mark Anthony

Since buying our 2011 Ford Focus all of our servicing needs have been met. We bring out car in for oil change and maintenance. Dave from the service department is always kind and courteous. I will continue to bring our car into costal ford for servicing.

I just called looking to buy a jack that I thought was missing, and the parts desk basically walked me through, patiently, and I found my jack. Super simple. 5 minute conversation. Just helpful, friendly and exactly what I needed. Better than I’ve had from other dealerships that’s for sure!
Thanks guys.

I recently moved from Alberta and needed the front licence plate put on my car. My boyfriend called ahead to the service department to get an estimate. The gentleman on the phone gave us a $ 30 estimate. He told us to come during the afternoon when they tended to have less appointments.
When we dropped by we were immediately looked after by a friendly man at the service desk who told us he would have someone install the plate as soon as possible. We had brought all of the necessary parts and after a short wait, my licence plate had been installed. The gentleman at the front desk gave us our keys back and when we asked what we owed him he said there would be no charge.
I definitely will be back to have my Ford serviced.

My family has been purchasing Ford’s for years, I’ve been to many different dealerships. However this one stuck out for me and not in a good way. The service manager, I’m sure his name was Steve, was unprofessional, rude and uninviting. He didn’t see me as a customer he saw me as a dollar sign. I understand people can have bad days, work can be stressful but this was beyond.
I will take my business elsewhere, and take my family with me.

I bought a 2013 Ford Focus from Liz who is fabulous. My Mom at the same time bought a Ford Escape. Liz was really great she didn’t pressure either of us she was genuine and very kind. Liz is very personable and easy to talk to and had no problem explaining to my Mom (who is less then tech savy) how to set up her bluetooth sync for her iPhone. I would absolutely recommend that anyone in Vancouver who is thinking of buying a Ford to head down to Coastal Ford and ask for Liz. If she isn’t there I would even recommend waiting for her. Jodie in finance is also fabulous she is very friendly and helpful. She is very quick at outlining many financial options and helps you find the one best suited for you.
The reason I cannot give Coastal Ford 5 stars is because of the sales manager Jarred. He was very kind when I initially bought my car but as soon as there was a problem he became EXTREMELY defensive. He wouldn’t allow me to communicate my point across and kept talking over me. He proceeded to tell me I was yelling and I probably was but only because I was trying to finish my sentence and talk over him after he kept interrupting me. He insinuated that I was trying to pull a fast one on him and that I was trying to weasel my way into getting things for free. This was not true at all. I wanted to talk to Liz the sale representative who I think is absolutely fabulous and I am pretty sure he has now instructed her not to deal with me. I attempted to let him know that I felt extremely violated and disrespected with the way he treated me but he kept screaming «STEPHANIE NO!» over and over again. He even threatened me when I told him that I felt as if he was pushing me aside and over voicing me because I was a women. He said «DON’T EVEN GO THERE!!!». He then told me for the second time in 2 days «I have had enough with this and I will not help you I AM ENDING THE CONVERSATION NOW!» and he hung up. I have the conversation recorded and I had my phone on speaker phone to have witnesses to the abuse I endured.
I don’t think my bad experience with the sale manager has any reflection on his staff. They are all wonderful caring and always helpful. The service department is also AMAZING! I have to agree with Lisa. R below that David in service is wonderful, professional and detailed at explanations.
Go into Coastal Ford and ask for LIz you won’t be disappointed!
Service with David!
Beware of the sales manager!

Not your classic high pressure car sales — «what do I gotta do to get you into this car today?» tactics.
They listened to what I wanted in my next car and while they did show me what they had (which is their job), they did track down my «dream» car for me at a dealer in the interior and brought it in for me. They didn’t try to push me into the extra undercoating/​scotchguarding and such.
I have been very happy with my Fusion and LOVE that I selected the prepaid service. I was worried at first that since I already paid, that they wouldn’t care when/​if I came in for oil changes and service. On the contrary, they remind me and want me to come in and are very appreciative. I guess while Ford has my service, I could choose to go to any Ford dealer for service, so there is still competition for my «prepaid dollar». I love not dreading the phone call from the garage saying that I gotta replace/​repair something unexpected and it’ll cost and extra $ 1000 when I pick-​up.
I also bought snow tires for my car at Coastal, after comparing Canadian (crappy) Tire and the independents. In spite of the stigma of buying from the dealer, their wheel/​tire package was very competitive. Yes, the service guy almost overcharged me when I picked up, but when he re-​checked the price with the parts department guy, I got exactly what I was quoted.

I can’t stand this place. I’ve had a Windstar for 11 years and took it to this repair shop many times. The greasy, sleazy, lying customer reps will tell you one thing and when the bill comes to double what you’ve been quoted, they send the manager to get rid of you (well, to intimidate you, not to have you iced!).
All the employees seem scared, anxious and dishonest. Satan must have bought the souls who work here and/​or the pay must be very good or I can’t understand why anyone would stay. I won’t go into all the lies and overcharging problems I had and the only reason I kept (VERY reluctantly) going back was the threat that I had to for the sake of my warranty — as soon as the warranty ended, I ended all association with them.
Once, I left my car there while I went on a 9 day vacation. They had to work on the transmission and assured me it would be done by the time I got back. When I took a cab to pick up my car, they said it was all fixed so I paid the jacked up bill and off I drove, only to find the SAME noises and problems I had left it with! They seemed stunned that they hadn’t fixed it and I half expected them to start lying about it, but when I picked it up the next day, the problem was actually solved. That cost me another $ 200!!! That’s when my car was only 4 years old and this particular experience cost me over $ 2000.00.
NOT a fan of these sleezeballs, however they weren’t as bad as Downtown Toyota when I had a Toyota. They rate marginally higher than Coastal Ford on Louheed, but probably because I didn’t give them as many chances to rip me off.

Today I went to get my car serviced at this location and they were wonderful and very fast! Also offered to wash my car! Thanks!
David was very professional and explained everything thoroughly and made me feel welcome. Especially being a lady who doesn’t know much about cars, I was a bit nervous bringing in my new car for the first time but he eased my nerves and so did the nice gentleman who greeted me and opened the door. The receptionist was very nice too.
I will be going here from now on for all my servicing!