Bc Hydro

Horrible customer service. They are not trained properly. Do not believe what they say they are going to do because its very likely its not going to get done.
This is my third incident in a year that they screw up my accounts.
I live in an apartment 700 square feet and was charged $ 120 on a utility bill for a 700 square feet apartment with the weekends of me not being home. So i called and was told this was an estimate. Last month bill was $ 30 and you estimate it for next month $ 120. You must be kidding me. They think I am an idiot. So called for it to resolved and staff said we will put a hold on your account and a technician will be sent out 1 or 2 days. so 1 week later checked nothing changed. called again, they said we will put a hold on the account and a technician will be sent. Both promised will stop the pre-​authorized payment. End of November came and saw the payment come out. Call again. They said I will get an adjusted bill if the bill was wrong. I told them about what happened with the last 2 CSR. They guy than made me talk to his supervisor, Patrick. Nothing was done. This is what you call crown corporation service. They don’t care.
so you think 700 square feet can used $ 120 worth of utilities ehh… with last bill $ 30.

As other reviewers have said, rude customer service. And there’s no way to avoid them, as their online website doesn’t work. I just hope they don’t screw up their work again and I won’t have to call them.

Just filed a complaint to the BBB about their business practices.
They lie and are very unorganized. They also ignore emails directed to them through the BBB website and also their social media pages.
Best bet if you are having an issues is to not waste your time and go straight to the BBB

You really need to be careful with these guys. They installed a new meter in our building and shortly after stopped sending us bills saying they are «re-​assessing our monthly payment». Then we got a bill for over $ 1000 when we typically pay $ 20/​month!!! I called them and they kept saying the meter shows you consumed equivalent of a house usage in one year within 1 MONTH! I kept asking how that can be humanly possible in a one bedroom apartment but they denied the meter being at fault because the meter was showing normal usage and «it couldn’t just magically stop malfunctioning». The bill kept getting higher and higher as they «investigated the matter» and I kept asking to have it escalated to the supervisor’s manager. I got nowhere– until they sent us a letter saying our power could be cut off. I contacted Steele on your side and she asked to forward my email to someone she knows at BC Hydro. Within a few days I got a call saying they determined the meter was faulty and our bill is back to $ 20/​month!!! I was shocked that I almost paid a $ 2000 BILL feeling helpless when all along the meter was the problem but no one listened! All I can say is pay VERY CLOSE attention to your bills. There are tons of stories like this online about BC Hydro.

The CSR was the rudest person I have ever spoken to. I can’t believe BC Hydro would have someone like that working for them. I will be discontinuing my services with them and switch to Fortis. Unbelievable customer service!

wish i could give a negative star.
When ¹⁄₃ of this excess staff make over $ 100,000/yr and still asking for rate hikes, something’s obviously wrong…

Great facility and the breakfast/​lunch room is pretty decent.

Called me to schedule a smart meter installation. The agent was extremely rude and tried to dictate the day on which I HAD to take a day off work to wait for their agent. When I told them I couldn’t take off a whole day from work with 2 days notice, they threatened to start charging me for meter readings if I didn’t make myself available on the day they specified.
Remember, I’m not asking for a new meter, they want to install one in MY house so they can save money. I gain no benefit from this, yet I’m supposed to take a day off work to wait for their rude service agent to arrive within an 8 hour window. Do they think they’re the cable company?

I’m writing to rate the customer service experience I had yesterday with BC Hydro.
I’ve both work as a CSR (customer service rep) and had quite a lot of experience (most polite word I can find to describe dealing with most of the mofo in CSR land) dealing with a number of CSRs for various businesses.
Being a public corporation I was anticipating a brutal, ball-​busting encounter, but my experience with BC Hydro last night could not have been better.
I called in after having received a bill that would have made any grow-​op owner proud. But since my monthly bill has never been higher than $ 25 for 5 years, there was obviously some kind of mistake (or my wife is hiding her grow-​op very well).
So I got on the phone, navigated the menus in a couple of seconds, waited about 10 seconds and right away I was chatting with a really pleasant sounding CSR. A few id checks and we were on our way.
I explained the situation; he had a look at my billing history, agreed that the bill was wrong without the slightest bit of the arrogance that seems to go with the job, determined that the meter had been over-​read by 1000 kWhrs, and while telling an anecdote about another customer who had his meter misread by 10 000 kWhrs (can you imagine a $ 5000 hydro bill??), proceeded to correct and reissue my bill. He concluded perfectly with, «Have I resolved your problem today Mr. B?»
This whole process was completed in less than 5 minutes. wham bam, thank you mam!
My only wish now is that some other unnamed telecommunications companies get some training from BC Hydro on how to give good customer service because they seriously need it.