Yorkdale Toyota

Had an absolutely horrendous experience here the other night when my boyfriend and I went in looking to purchase a brand new car. Do not go here unless you enjoy aggressive bully tactics when buying a car.
We came in 2 hours before closing and it was apparent that the staff didn’t seem all that interested in making a sale. It took a few minutes for anyone to notice we were there, the receptionist was away from her desk. When she came back she was dressed to leave with her coat on and everything. She directed us to a sales agent. We explained what it was that we were looking for and that we were planning to buy a car by the following day.
We explained to them that as consumers preparing to purchase a $ 40,000 car we were doing our homework and research (as any good consumer would do). We were going around to different dealerships to see what each had to offer and what the best deal was. We were going to purchase from wherever we could get the best deal and whoever gave us the best customer service.
Right away the sales staff became short, rude, an condescending towards us. They told us that they didn’t understand what we were doing and that we shouldn’t go to different dealerships because they were going to give us ‘the best deal’. When we explained that we couldn’t possibly know that until we went to other dealerships to see what they were willing to offer, the sales manager became extremely offended and started to rant about how he «doesn’t play games». All I gathered from this is that they clearly knew they were no match for their competition. Competition in sales. this is the game the SALES manager refused to play. They refused to price the car for us until we agreed we were going to buy it right then and there. They did not want us to have to leave and come back the next day. The sales staff clearly had no idea how consumers shop (comparison shopping/​competitive pricing), nor did they grasp the simple concept of good customer service.
We had been to a couple of other Toyota dealerships to see what they had to offer as well, we explained to them how we were going to be shopping for this car, every other salesperson we had dealt with was extremely kind and understanding about our big and expensive decision. The staff at Yorkdale Toyota were rude, impatient, and extremely condescending. They questioned us on being first time new car buyers from a dealership and asked what we knew about buying cars. I’ve received better service buying a $ 3 cup of coffee.
We left after they refused to price the car for us because we wouldn’t agree to buy it… even though I don’t think they understood that we couldn’t possibly agree to buy the car before they priced it for us.
We got in the car and drove to the Toyota dealership at Leslie and Eglington. Got there 20 minutes before they closed and made a deal on a brand new car, signed papers and paid our down payment right then and there. So I guess the Toyota at Leslie and Eglington should thank Yorkdale Toyota for scoring them a sale.