Wind Mobile

I travelled to the US recently and I was charged $ 10 for premium data and $ 15 for US roaming. The internet on my phone never worked at any point and I was using wifi from hotels and other establishments. I tried to have the charge removed from my wind bill but they wouldn’t remove it despite the fact that their service never worked in the US. Very cheap. Would you pay for something you didn’t and couldn’t use? I think not.

Wind Mobile lures you with in $ 0 or a low payment for a phone. Then after processing everything, they say your credit doesn’t allow you to get the phone at the quoted price. It’s bait and switch. I don’t trust wind.

This is worst company you can go for. Terrible signal coverage. Sure they are cheap. But is it worth it?
They trick you with all the beautiful no contract lies, and make up excuses, twist stories to tie you up to the contract. F*k stay away from it!

ive been with wind for 3 months and at first i was very excited to get away from rogers. i have the $ 40 which is everything unlimited, talk, text and data. i got the lg optimous 2x, which i now regret. i should have gone with the samsung s 4g. lately ive been having none stop problems with the phone. the os running on the phone is out dated. the phone turns off on it’s own and i have to do a battery pull (thought this bs was only for blackberry, guess not)
i contacted wind about when the newer os would be released. i called 6x’s in about 12 hours and got a different answer each time. the customer service is really crappy. the data can be slow at times, even with ‘3g’. so far my bill has been what it should. im not sure if i would recommend wind to other people.
update; terrible service. i was told i have to make a $ 150 deposit at the thornhill location to have my phone, that is under warranty, shipped out for repair. i also have to make a $ 10 non refundable deposit for a loaner phone. i’m leaving wind mobile as soon as the iphone 5 is released. i rather be screwed up the ass on a 3yr contract and pay a bit more for more reliable service then to be dealing with this non sense. i’ve only been with wind for 3 months and im already having issues. i would not recommend this company to anyone. im fed up and pissed beyond belief.

Okay, so Wind Mobile went from the awesome wind of a flying-​high kite to the wind of a nasty heifer’s flatulence.
It’s got great deals for the sort of shoddy quality you get. The reason I got a phone number this summer in Toronto was because I wanted data services with reliable a GPS to help me navigate around Ontario. Guess what failed out of all of them?
The GPS. Wind told me that it was my phone — but the minute I crossed back over to the all-​free, all-​beautiful United States, the GPS kicked back up on T-Mobile’s 3G network. (I have an unlocked Android, trust me, it’s not the phone.)
I did, as a result of not having basic 2011 technological services, manage to become a master of navigating my way around Toronto. Once, I went from Yonge and Eglinton to Lakeshore and Bathurst in record time during a complete subway outage.
It also doesn’t allow you to top-​up online with a credit card unless your credit card is registered at a Canadian address. What the fuck, Wind Mobile? Ever heard of globalization?
And the worst thing? After giving my phone number out to everyone and printing it on my business card alongside my Denver number, Wind Mobile decided that unless I continue to pay $ 50+ a month for services I won’t need until December, I’ve lost the number and my account.
As shitty as T-​Mobile in the States can be, it at least let me put my services on temporary hiatus for a mere $ 10/​month while I was in Toronto.
So suck it, Wind Mobile. You’ve already lost three customers after I told them to look elsewhere.
And just for the record — the eco-​friendly wind mill off the Gardiner Express has more class than you.

I’m so happy that I switched to WIND!
I was pretty skeptical for a long time hearing about this company and didn’t really give them much of a serious thought. But my cousin was over for my birthday and while we were hanging out I noticed he had a WIND phone and asked him how he liked it. This opened a 10-​minute rave session for WIND. He actually has TWO WIND phones/​accounts. One for his business and one for personal use. He has been with the company pretty much from start up and is extremely happy. He was so convincing that I said, «okay! I want one now!», and we went to get one for me.
Still a bit skeptical, I kept my phone/​account with the company I’d been using for years and only deactivated that one after a few months of WIND proving themselves to me.
It’s too bad that they don’t have more WIND zones but I can manage and with the amazing plan I have, I’m willing to pay roaming every once in a while. Hopefully they will continue to expand over the next few years.
So… I’ve had my phone/​account since February 2011. Every once in a while I get dropped calls but calling back is no big deal. That’s the worst of it. I pay $ 54 and change per month for unlimited everything! Calls, text, data… everything! I love it. It’s been so reliable that I have been able to cancel my Rogers internet and just tether to the phone. (Granted, I don’t stream/​download much so it works for me.)
Anyhow, I am a WIND advocate now!

DO NOT get a phone with Wind. I have had the worst experience with them and all within a day of activating with them. First of all, the reception was horrible! I live downtown and thought that it would be well covered but there are many dead spots, in particular, my apartment. Then when I tried to get a refund, the CSR over the phone told me I should go back to the store which I did only to find that the manager would NOT give me one and said that the CSR was wrong. So basically, I was at the store the whole day talking to the manager and the CSR over the phone, each one claiming that the other should deal with the issue and nothing got resolved. The manager claimed that the receipt stated I could not get a refund whatsoever while the CSR said there was an asterix that allows refunds when the phone does not work in the customer’s home. I am now waiting for the person higher up the chain to make a decision which will take up to 72 hrs! There is such poor miscommunication btw departments and a sales rep there even told me this! Overall, a horrible experience and I regret ever choosing Wind. Save yourself the trouble and pay more for Rogers.

This update has been a long time coming, but I’ve learned since my visit that Wind Mobile runs a very murky business.
Yes, they use SIM cards, but the Sim cards are virtually unusable on any phone except for the T-​Mobile locked specific phones. Yet, T-​Mobile also sells unlocked phones as Americans would never fall for restrictionary practices like these.
The employees are pretty shady in their clarification of the network limitation, and I was only able to get this information after persistently prying for the info.
So, yes, they sell Sim cards, but good luck trying to find a phone that will work with their (AWS/​1700 Mhz/​BandIV) network. And if you do in fact, buy a phone with Wind, good luck trying to use it with any other network. I’ll be sticking with Rogers/​Fido for now, at least they sell world phones.