Vivah Jewellery

I went into this Vivah Jewelry a few weeks ago, planning on making a quick purchase. Little did I know, this simple purchase would turn into a long drawn out adventure.
This location, like all other locations, was (is?) having a 50−60% off sale. I had recently started a new job in the area and was looking to get something nice for my mom. Just a little token gift with my new salary, not exactly breaking the bank, I know.
During one of my 15 minute breaks, I stopped by the store to look around. It’s a very small store with not much area. There was a customer being helped by a saleswoman and some displays and cases. I waited patiently to be helped by the saleswoman, not interrupting them. I looked around a bit and stood off to the side. In the 5 minutes I waited, I was not looked at or acknowledge by the saleswoman. No «hi one minute» or «sorry I’m busy». Not even a glance in my direction. I’m a young male who doesn’t look like he frequents shops like this, still, I felt it was terrible service and left the store annoyed.
I decided to give it one more try during my lunch break. When I returned to the store, there was a different saleswoman behind the counter. She ended up being extremely nice and helpful. Honestly, I was surprised at the polar opposite of the service (or lack thereof) I had gotten earlier. I would be happy to deal with her again. I decided to buy a watch with turquoise stones on the band and left happy.
When I gave it to her, my mother liked the watch very much. However, after wearing it a few times, she noticed some of the stones had fallen out and you could see glue residue on the metal. Disappointed, I was worried about returning/​exchanging the watch because it was on sale and usually that means all purchases are final.
I decided to call Vivah Jewelry’s offices using the # on their website to see if I had any options. I reached their repair line and spoke with a very pleasant woman. She explained that I could return the watch to the store I got it from to have them send it in for repair. She assured me there would not be any cost in doing so.
When I returned to the store to turn over the watch for repairs, the first saleswoman I had dealt with happened to be there. While she acknowledged me this time, I was the only one in the store. I told her what the repair lady had told me and gave her the watch. She then produced another from the cabinet and gave it to me. While I appreciated this, she told me that my mom should be careful not to be too rough with the watch or bang it into things. I found this somewhat insulting because I know my mom is careful with her jewelry. And even if she accidentally bumped into something, it really shouldn’t be hard enough to dislodge stones from the band.
After my experience, I am unsure about shopping at Vivah Jewelry again. Some salespeople are pleasant, some really aren’t. And it’s not like they’re the only option for relatively inexpensive jewelry. Perhaps if everyone was as pleasant as the second lady I dealt with, I would be more likely to return.

I love jewelry and whenever i find a place that has nice pieces for moderate prices i get interested. this store is located inside the harbourfront center and has a kiosk like feel to it. it’s an open space with sections organized by colour. they have a fair amount of silver jewelry and semi-​precious gemstones. they do not carry any gold, just gold-​plated stuff with CZs.
now if you are looking for regular silver wear then it’s a great place. they have a large selection of silver bracelets ranging from small to large, rings, chains (all sizes + interesting styles), earrings and even chokers. the prices range from $ 10-​$ 100+ for the pieces.
however if you are looking into their semi-​precious gem collection, it’s best to pass. though the prices may be reasonable and you are getting real gemstones for the most part (careful not to mix the CZ with the gems for they are often placed together), they are poorly made and tend to fall apart. i’ve purchased rings, necklaces and earrings with semi-​precious stones and they have not lasted me more then 3 months at most. you can bring the items back and they will fix them for you (glue back in) but then you are aware of how fragile the piece actually is. however, if you are not concerned and will only be wearing the piece sporadically then it’s a pretty good deal. they carry a variety from onyx, amber, turquoise (some of is not real though, make sure to ask and research prior), to coral, peridot and even fire opal.
the gold & silver plated costume jewelry is interesting but tarnishes fairly quickly and eventually looks cheap. their watches are horrible. they do not last and the battery dies within the month.
vivah has great sales so it’s best to come during one of those. the sales staff here is generally pushy for they are probably based on commission and/​or a sales target. every-​time i come to this location i feel pressured to purchase something, anything to get the sales person off my back. however, if you do need help they are willing to explain each piece to you in a knowledgeable manner (for the most part). i give it ³⁄₅ stars mainly for quality, wish it was better.