Vespa Toronto West

I live in the USA and was shopping on-​line for a top box for my Ivory Vespa LVX. This is not an easy to find model, but Vespa Toronto had it listed. I had several questions that Lou answered immediately. Before I purchased it, Lou was upfront that it would be a special order and it would take a few weeks. Once ordered, Lou kept me informed and the item arrived in perfect condition. A great price, great customer service, and great communication. For those in the US needing Vespas or related parts, check these guys out.

Lou is awesome. Fantastic service, takes his time with everyone and is very trustworthy. I’m loving my new Vespa!

What a relief to go somewhere for Vespa service where you feel like they care about your vehicle and your safety and not like they are ripping you off. I’m always treated with kindness and respect and the services on my Vespa are impeccable. It’s a pleasure to talk to these knowledgeable folks.

These guys are great. Bought a used scooter from them, they applied a 6 month warranty. I had a minor issue after about 2 months and they squeezed me in even though they were fully booked for weeks. Completely fixed the problem and charged me nothing. They just earned all of my future business. If you are looking for a scooter I highly suggest dealing with Vespa Toronto West.

I get no runaround when I go to Vespa Toronto West. As another Unilocaler said, other places are too busy trying to sell you a life style or a fashion accessory. VTW just wants you to have and enjoy a great scooter.
My example. I had a problem with my ECU in my scooter dying. I thought it would be a costly replacement of the device. Lou, owner of VTW, along with his excellent mechanic, Nick, weren’t willing to give up so easily. They researched, they made sure their equipment was the latest, made sure their software was the most up-​to-​date, and thanks to their hard work, they were able to renew my ECU so I didn’t have to buy a brand new one. This saved me LOTS of money and time.
Their prices are reasonable for the amount of effort, hard work, and care they put into their customers. At the end of the day, they deserve a fair wage. But with that said, they always try to find more cost-​efficient ways to help the customer. They’re not here to make a quick buck on you. They want you to feel confident and satisfied with their work.
Lou’s wife, Angie, always makes you feel welcome when she’s there. There’s always a, «Hey! How are you doing? Good to see you!» when you walk in VTW. They connect with their customers, remembering their names and scooters, and even remembering bits of their lives. If you tell Angie you’re married and have kids, she’ll kindly ask how they’re doing the next time you’re in. It makes you feel like part of the VTW family. I really love that.
If I could wish for anything with Vespa Toronto West, it would be for them to have larger shop space for more bikes and accessories and a larger mechanic bay to give Nick more room to work, but without increasing their costs to achieve it. They’re trying to fit a whole lot of AWESOME into a rather small space. They make it work, however!
I’ve tried other shops for servicing my scooter. Nobody is more knowledgeable and expertly trained on my exact scooter, nobody offers more competitive prices, and nobody genuinely cares about me like Vespa Toronto West does.

Had previous been with Motoretta and always felt like they were more interested in selling you a new shirt then servicing your ride. When I saw that Vespa Toronto West had opened I was eager to give them a try. Friendly service, straightforward recommendations and down to earth attitude will make this my dealer of choice going forward. Any if your wondering they have great shirts and accessories as well.

Stopped by the new Vespa Toronto West when I was in Toronto last week. They have a nice selection of scooters for sale, a lot of vintage and rare scooters on display (including
an Ape truck and a GT60 limited edition), and a nice selection of scooter clothing, helmets, scooter accessories, and fashion items.
This is a family owned store and an official Piaggio scooter dealer. One of the owners assisted us while we were in the store, and they were very friendly even though it was obvious that we were just buying a few souvenirs. We’ll definitely be back to check them out again the next time we’re in Toronto.