Vanlines Direct

An absolute horror story!
I got a bunch of expensive furniture delivered with this company from Toronto to Vancouver. Here are the sequence of events that happened:
— I called and spoke with a representative who sounded very nice, reassuring me that they are professionals blah blah blah. They told me they have insurance coverage of up to $ 70K which was appealing because my furniture is worth over $ 10K. I found out after the delivery that it is actually 60 cents per pound which amounts to nothing.
— I hired them. They went there, packed everything up and told my mom that they have to pack it up in order for the insurance to be applicable to which she agreed.
— about 3 weeks later, I get a call that my delivery is here in Vancouver.
— When the driver got to my place he wouldn’t empty the truck until I pay him in full. I had no choice so I had to pay him.
— They got their money and emptied the truck.
— Soon after they left I discovered that there are 4 items missing from the list, one of which contained all the screws and other hardware which is essential for the furniture to be useful.
— I also discovered that two of my couches were broken, the glass table top was broken, there was a dent in the bed frame, and the table frame was fully scratched and damaged. Basically nothing made it in one piece.
— I called the company to make a claim and they said to take a picture of everything and email it to them.
— I did that and I called them back to see what they are going to do with it. All the sudden, the nice voices on the other end of the phone turned into rude and obnoxious voices. I was told that their job as they know it was done (and she wouldn’t understand that the job should be done when I receive all the items). For them the job was done when they got paid. She wouldn’t care to listen to me telling her that I cannot wait 4 – 6 weeks for them to process their claim because I have a bunch of broken furniture in my apartment that I cannot do anything with. She tells me that there are other claims that need to be processed as well, suggesting there are many of them. Not surprising, given the extent of f*** up I experienced. She actually had the audacity to hang up the phone on me after she was done talking!!!
So now I’m $ 1000 short in delivery fees and am stuck with a bunch of broken bits and pieces of furniture.
I have only one option now: wait and hope they fix it and if they don’t file a claim against them in court. Not the most ideal choice.
As you can imagine, I do not recommend this company AT ALL.