Tim Hortons

Location is great, but the staff cannot accomplish a single order without messing up. No smiles or any hint of friendliness to be found here, and the second you leave you get mobbed by homeless people, who on occasion, enter the store and harass the customer’s in line for money while staff does nothing. Avoid.

I, unfortunately gave this Tim’s location only 2 stars solely because of its convenience of location directly across Sherbourne Station. Other than that, I want to say so many good things about this Tim Hortons but here is what prevents me: lineups that are at times, absolutely out the door, a floor system indicating 3 distinct ordering lines that after a couple of years, patrons still do not understand and the store could have made the lineup system much easier and less, at times, hostile (because no one knows where they are supposed to go!) as well as as friendly as the people behind the cash are, they try, there are so many errors in ordering food and even more, to simple coffees. It’s a very busy place but here’s another issue — zero seating. They certainly don’t want you to get comfortable at a seat looking outside all those windows — not sure why this is, because many Tim’s locations are this small and even have minimal seating, especially for those with mobility issues and desperately need to sit down.

Came to this Tims for a quick in-​and-​out food, especially since this location doesn’t have seating areas but only standing side bars.
The line was long and the floor markings actually goes diagonal towards the doorway (which is very awkward and weird for customers). More importantly, when I got to the cash register, the cashier employee (1 of 2 staff there) had such a mean look and attitude –as if she wants to kill you– that made me feel annoyed. The way she talked was also quite rude and not friendly. On the flip side, the other staff that was making my Steak & Cheese panini, was super cheerful and happy. She was very polite too and was smiling all the way.

This more convenience then preference, small store, lines are always a mess, take a bit more time. Sometime I wonder why I don’t wait and just go to one at Richmond and sherbourne

Sucks ass. No washrooms, no seating. There is plenty of room for both, lots of place to stand around. Location is just to cheap to put in a chair or two.

Haven’t witnessed such a lack of regard since the Timmy’s at sherbourne & Richmond’s levita. Ordered a smoothie, it took at least 12 minutes in there. They shouted out lemonade smoothie and no one responded. Then this small cashier gave the drink a once over again and shouted mango pineapple. Twas mine. I sipped it all the way to the subway platform. I realized there was no yogurt in the drink and returned to the Timmy’s.
I told them it was not made properly and I felt a large amount of sass from the lady who made it. But what was she even upset about? Making me wait so long for a poorly made beverage that I paid $ 4 for??? Lady, U can keep your sass to yourself. I’ll keep my twoonies.
This Tims is really slow, only go on lunch break when u get 1 hour away. Don’t go unless Ur at gunpoint

At pretty much any big box coffee place in Toronto, 5 minutes on the rocketman timer until your next TTC transit piece is plenty enough time to get your coffee and get out and still catch that streetcar or bus, regardless of the line. Especially now that they all have pay pass.
And yes, this applies to the starbucks at 1 Queen East at 8:55! This applies at the Tim’s at Queen and Bathurst or the McDonalds at King and Bathurst. 5 minutes is plenty to get your brew and catch dat’ ride.
So when I had 5 minutes to get an extra large black, with one person in front of me already halfway through ordering theirs, I didn’t think it’d be a big problem. And I know that was the extent of it — they have those screens now. And this team member was rocking their own entire galley behind them to prep drinks, this was not a traffic issue. Anyways: had to bail sans-​beverage. This location is slllllowwwwww. Seemed to be the universal issue in there at 9:40. It was a little busy, but nowhere near genuine downtown core busy — get it together!
Update: okay, now have managed to actually get food out of this location twice. Honestly pretty out to lunch. You have no seating. Everything you sell is going to be to go. Multiple cups? They have to go in trays. Hot beverages? Your cups are absolute shit, you started making sleeves for a reason. Food items all need go bags. They are so slow because everyone has to go back to the counter and interrupt another team member to complete the order.

I have been going here for 3 years now almost 5 days a week before work and weekends. Today was the final straw. I order the same thing I always do (coffee and a strudel). i waited for my coffee but the lady behind me got her’s first, practically at the same time she ordered.
No one was making mine. They all walked away. from their station. When I asked where mine coffee was, they asked what I ordered.
I asked if I was not special and she looked at me like I was retarded. I had to tell the manager that I am a paying customer and should of received my coffee before the guest after me.
They do this all time.
I am a little insulted that after 3 years and the same people serving me that they treated me like this.
I felt like the guest behind me was more important.
POOR POOR POOR.

I don’t drink coffee so I came in for a breakfast sandwich which they managed to screw up the order after I repeated myself 3 times! I guess customer service sucks at all Tim Horton’s locations!

Good place to get your coffee and breakfast (or lunch) on the go, although spacious inside, there is NO seating at this location. While there is standing tables where some can rest their drink or meal, the lack of sit-​down tables is a negative thing. Service is great, location is convenient (across the street from the Sherbourne subway station), and hours are great. If it wasn’t for the lack of tables, I would have ranked it higher.

Being right across the street from the Sherbourne subway station this Timmy’s is always busy. Expect a line at least 4 people deep most times of the day. The staff are generally really quick. There is no seating here as it is more of an «express» style place. Just grab your coffee and go.