The UPS Store

I should have read the reviews before entering this ups store. Today was my third and final time giving them my business. The owner is rude, slow, and not professional at all. I even wonder how she is able to get such a desirable ups location. Do yourself a favour and go elsewhere. I live in the condo around the corner and will go out of way never to go back here again.

I almost feel bad for writing this review, since the owner is a (seemingly) nice old lady. However, even by the standards of UPS stores, this place is terrible. Every time I go there, I vow «never again!» but then I go back because it is close to my condo.
The main problem is that the owner works behind the register most days, and she is SLOW. It takes her at least 30 min to process a package. Even dropping off a pre-​paid envelope takes 5 – 10 min. I think the problem is that she is not very good with computers, but you would think that after doing this for years she would get the hang of it.

By far the worst privately run post office ive been to ever. The employees can barely speak or understand English.
First time: I request next day delivery for an item, something that takes them 30 minutes to process even though the store is completely empty (industry standard is 3 – 4 mins). They then proceed to charge me and inform me that my time sensitive parcel will not arrive until three business days, not next day delivery! I should also mention they kept bickering in their native language and also delayed my service because another client walked in halfway through. As if they’ve never heard of customer care in sequence.
Second time: I simply requested they scan/​copy passport pictures of some original pictures I give them (mind you I took those photos at the exact same branch a couple years back) and then mail the copies to an embassy in ottawa. They agree, then cash me out and tell me to come pick up the originals by 7 that night. I come back at 9 and they inform me that they havent mailed it out yet. Im patient and agree to wait another day considering the time sensitive situation at hand. I pick up the originals the next day and notice they are smudged a little bit with ink. I turned a blind eye to it as they are no longer important seeing as I had made copies thankfully. I get a call from the embassy informing me I have to send new pictures, therefore delaying any application processes at work by another few business days! Not only that turns out the copies I had requested to be sent to the embassy, were smudged with ink as well!
A joke. Never going back there again. Bad service.

Dino the manager is a prime idiot. Several times I’ve walked in there and he speaks to his staff in such a disrespectful way, that I’m not sure how he hasn’t had a stapler thrown very firmly at the side of his head. I’ve been printing there for several years because it was the closest place to me, but the last time I went in there, the employee made a mistake with the number of print outs they were supposed to make. At first, Dino was like «Oh, you’re a long time client, we’re going to throw away those anyway, take them. Employee says «really Dino», he then says «well how many are there»…once he realized that there were 10 copies done in error, he changes his mind… how do you do that, aren’t you going to throw them away? Have I not been a regular customer for years? Really? offer something to a client and then change your mind? Also, when I was counting up the different packages I was creating for a class I teach, he whispered for the employee to make sure I was «taking the right amount»…and the guy has the whipering skills of a dog in heat… so uhhh, I can hear you. I spoke up and said «are you accusing me of taking more than I should»…caught him in his tracks. Guys an asshole. I will NEVER do work with them again. I’d prefer to walk by foot across the city than give that water buffalo my money.

These morons are horrible. I brought in a box and they charged me $ 3 to tape it up! Plus an extra dollar to use their POS! Run away from this place