TD Canada Trust

TDCanadaTrust closes a bank account I’ve had with them since I was 12 years old (26 years!) due to «60 days inactivity» (it isn’t my primary account) and WITHOUT ANY WARNING OR NOTIFICATION! No letter, no phone call and no notification that they had done so until I discovered they had just terminated the account after I went into this TDCanadaTrust branch.
They absolutely refused to re-​open the account, even after I pleaded with this branches manager. Unbelievable actually. Complete customer service FAIL. I find it a real head-​scratcher as to why they would treat their long term customers like this. Don’t they realize we are internet and social media friendly/​savvy (some of us VERY active) and VOCAL?! I had over-​draft protection on the account that was closed, another joint account with them and even a 3^rd account — a $ 179,000 line of credit.
Because of this ridiculous and ignorant decision I very likely will be pulling all my business and taking it to another financial institution all together. I also sell real estate full time in Toronto and the GTA for my living, and will definitely NOT be sending them any future mortgage business (not that I do much with TDCanadaTrust anyway as their mortgage rates they offer always seem to be one of the highest rates quoted when my buyers shop for a mortgage rate). Why would I want my clients subjected to this lack of customer service?!
I definitely left this branch not a happy camper! Several days later I called the branch no less than 4 times throughout the day. Always got a voice message saying that my call could not be answered but that someone would get back to me by 6pm that day. I ended up leaving 3 voice messages over the course of two days and I never did get my phone call returned from this branch after simply stating my name and phone number and politely requesting a call back. #CustomerServiceFail #BRUTAL!

I deposit a check from TD CAnada Trust into my account in US, they charge 113 $ fee. after 5 months they still wont explain the fee, after I have contacted 3 employees of TD. They cannot explain the fees because I dont think they are justified. why do you want to do business with a bank that has no transparency, no customer services. dont ever accept a check from them to deposit in US bank
They hide behind «confidentiality» but I only ask them to explain the fees, I did not ask any info from the account that the check come from.
We do get better service here in US, I got responses from my bank here long time ago, but the fees from TD Canada are still a mystery.
I forget to specify that the branch is in Bristone, Missisauga,

The Hubster and I came here to drop a ridiculous amount of change in the change converter thingie. It’s free for anyone with TD account, otherwise they charge something close to 10%, which is pretty fricking steep.
The lineup to deposit was pretty long, but it was a Saturday afternoon.
The teller was friendly and helpful.