Symphony Diamonds

I’m not much of a jewlery or watch buff, but I decided to buy a really nice watch for a really nice guy… me!
I checked online but I was discouraged with many online stores not being authorized dealers and thus not offering manufactures warranty. I checked a few watch places and many of them were extremely pretentious.
I was in the neighbourhood of the Shops at Don Mills when I decided to check out Symphony Diamonds, specifically their watch collection.
I have to say, the place is very equisite and I felt very out of place. However; I was pleasantly greeted by Silva who despite my blue collar look, treated me like first class. I knew which specific type of watch I was looking for but I didn’t mention it. I didn’t want to be pressured into anything. After providing her with some general info in what I wanted in a watch, she pulled out the very watch I was looking for. There was just one problem. The price! Although they weren’t more expensive than anywhere else, I was hoping to get something closer to an online price.
I spoke to the Owner, Sacco, and he helped me out tremendously! I cannot say how appreciative I am they he was able to come down in price to meet my limited budget. A very sincere Thank You.
This may be biased in that my review is based on a one time interaction. I really wanted this watch and I had a limited budget, and Sacco made it happen for me. Many other places would of called security on me after telling them I couldn’t afford their watch. He might not be able to do this to all customers but he did it for me.
Feeling 1^st class while living economy. Thanks Symphony Diamonds for making a working class stiff feel like a million bucks.
Now that’s customer service.