Swiss Chalet Rotisserie & Grill

Food was not good. Packaged and heated and obviously so. The waitress was nice enough but it didn’t make up for the food shortcomings. Not a restaurant I would recommend, or revisit.

This Swiss Chalet location is usually my go to place when I am just not hungry for Dufferin Malls food court choices. Today I so happened to not be hungry for anything at the mall food court and so opted to come to Swiss Chalet with my sister and see if the Quarter Chicken Dinner would suffice. When we arrived there wasn’t anybody at the hostess stand for about 3 – 4 minutes. The hostess finally arrived and we were lucky enough to get a booth for two. After browsing the menu and seeing they had new fried chicken options I decided I would give the fried chicken on a kaiser a try. This sandwich came with a fried chicken breast, lettuce, tomato, fried french fries that were fried into chips and a pesto mayo. Our server took 15 minutes to get to our table and get our order. I opted for no pesto-​mayo as again. I am THEE plain jane! Time went by and our server popped by our table after 10 minutes to let us know the pop machine was leaking and she would be by with our drinks soon. Not a problem for us!
30 minutes passed and our drinks came… tasting like water and the flattest pop of life possible. After 10 more minutes of contemplating just getting water, asking for another round of drinks and watching others taste their pop and wait for their disgust face as well — our food arrived.
We asked for two new pops in which our server was kind enough to replace as she was understanding that they may be flat still. My chicken sandwich wasn’t terrible however the french fries shaved into chips were a little weird and overwhelming with my already side of fries. At first I thought it came with bacon and I kept looking for it however I couldn’t find any. The funny thing about my sandwich was that it was a chicken breast sliced in the middle so when I flipped my burger over to eat it, I could see that my chicken breast was sliced which made for a very interesting and funny concept of a fries chicken sandwich (I took a pic but it didn’t save! shucks!) Once we were done our server came by and took our plates asked if we wanted dessert and then immediately went to grab our bill.
We didn’t get our little jars with warm water and tiny pieces of lemon to wash off our hands, there was no little candy at the end with our bill which was disappointing. I can see that this location has a high turnover rate because their are always new servers and hostesses, they also don’t seem to schedule a lot of servers which can leave service to be awfully slow and lack the customer interaction you would get at other restaurants. I don’t think that there should only be 2 servers for the entire restaurant working at a time. It not only overworks the servers but the little touches that make the experience at Swiss Chalet end up being missed.
I probably will return to this location however I know what to expect when I come here.

Terrible service, below average meals, and disinterested staff. It took our table of 12 nearly 30 minutes to have our bills settled up, all while our server complained loudly about the system they’re using. I felt particularly bad for the single gentleman at the next table who was ignored for 30 minutes before taking his coat and leaving with an empty stomach.
Management here stinks, and it shows in all facets of what they offer their customers.

I love you swiss chalet, but the family wing pack had 5 wings. for $ 9 is robbery. They are good. But not that good. I would have just sprung for the extra $ 2.99 for the 5 other wings had I known what a ridiculous maneuver was at play! Shame on you sneaky Cara Foods! Tsk tsk. I will obvs always order from swiss chalet, but please be more upfront about what my dollar is paying for… 5 wings for $ 9??? Come on!!!

So the chicken people have discovered beef now that the price of beef is skyrocketing. So lets offer a roast beef dinner. Who will know any better because our customers only can recognize chicken! The new rotisserie roast beef dinners look mighty fine in the photographs spread all over the restaurant and the menu. To bad they aren’t related to whats on the plate. A decent enough amount of thinly sliced fatty beef swimming in ersatz gravy. Bend down close to the plate and you can hear the refrain «boil in the bag dinner» The bottomless glass of soda pop is really just an overpriced single serving because the server just can’t be bothered! My waitress, walking by my booth, instead of asking how my dinner was, simply walked by with both thumbs up and an inquiring look on her face that reminds me of the stupid blond in the Maxwell House Keurig Pod commercials. To add insult to injury I am invited to complete a 4 – 6 minute survey on my computer. Their computer is soooo slow the survey takes almost 30 minutes, as long as my meal! For that I get 50% of an appetizer on my next visit. Anybody want the 50% off code: GS103550803!

Sunday August 16, 2015 11:50am
Chk 9868
Drivr2
I ordered via phone and my order arrived at my door missing my Caesar salad.
I called the order line who then referred me to the store manager. The store manager said that it was impossible that I did not get my Caesar salad. basically calling me a liar. Refuses to deliver missing caesar salad.
I hang up and called customer service who give me a $ 10.00 credit and order the store to deliver a Caesar Salad…
Fast Forward next day… Still NO Caesar Salad. WOW
Called Customer Service to let them know and Customer Service gives me another $ 10.00 credit and apologies.
I use to order Swiss Chalet min 2 times a week.
Imagine I’m /​anyone is called a liar over a Caesar Salad!

Our first experience, ordered the chicken wings and it was delicious! Huge portion, super friendly staff. It’s a bit pricey, we ordered the chicken club and the new beef sandwich it was ok. Not our kind of food probably that’s why we didn’t like it.

It started with the Swiss Chalet ordering campaign, advocating the consumer to try something different that pizza.
So I did, and the first order went okay (Sept 17^th). The food arrived semi-​warm, and without utensils. It wasn’t a complicated order, a veggie burger, salad, some fries and sauce.
The following week I was stuck at work last nights and didn’t have time to cook. (Sept 24^th) So I ordered again. Same thing, not a complicated order. Again, the food was not warm when it arrived. It took over 40 minutes to get here, and my fries were missing. Being a mild-​mannered consumer I took it with stride, called the Swiss Chalet customer support hotline and advised them of my missing fries. I didn’t mention anything about the cold food, didn’t want to cause a commotion. I also didn’t want to inconvenience the story by having them drive back out again for an order of fries. So they added a credit to my order.
The following night (Sept 25^th), again, late night working, I knew I had the credit so I decided to order online. Same non complicated order. I realized afterward I couldn’t use my credit online, so I forgot about it. It arrived, after 40 minutes, and again, undesirably cold. I put it in the microwave to heat it up.
The next day, against my better judgment, I was set and determined to use my credit. Ordered again. This time not only were my fries missing, my food cold, but the order was missing salad dressing. My mild-​mannered Canadian attitude was gone. I called, told my story, and 30 minutes my fries arrived. Not surprisingly, cold.
(October 15) was the last night. Food was cold. Burger was burnt. Toppings looked like they were thrown on by an elephant. Salad dressing and condiments missing. I called the Swiss Chalet customer support line and the woman answering the phone began to raise her voice and give me attitude. She offered to connect me with the store manager. I asked, why do I need to speak to the store manager that is why I called you.
That was her only resolution, for me to speak with the store manager at 9:00 on a Saturday night. I am sure the manager has nothing better to do at that time, and would be more than accommodating about the situation. I know it sounds petty, but after all I’ve dealt with, I’m done. Over $ 130.00 spent on orders. I tried to be an accommodating customer, but I’m done.
Over 50% of the orders were missing items, 100% of the orders we cold, and not once did I get a genuine apology or remedy offer for their mistakes.
Then received a message back from Swiss Chalet, telling me I was contacting the wrong department for complaints. Yeah, I don’t think so. If you can’t manage your internal customer relations, that is your own problem.
«Thank you for contacting us regarding your order.
Because you indicated in your comments that this was an online/​phone
take-​out or delivery order, you will need to contact our Delivery
management team at 1−866−439−0439 (Toronto 416−439−0439) to have this
matter properly investigated and resolved.
Their hours of operation are:
10am to 10pm EST (Monday thru Saturday)
9:30am to 9:30pm EST (Sunday)
Thank you again for sharing your feedback with us.
Sincerely,
Swiss Chalet Guest Services
Mohamed N.
Please do NOT reply to this email.»

I am a true Swiss Miss. My friends Gray B and Matt M and I enjoy calling Swiss Chalet «Ethnic Food,» and we order it to my door on the regular. Couch for one? Right this way, Miss W…
After an hour of the «where are we going to eat?!» dance and a few giggles with another fan of the bird n’ sauce, we decided to walk through Dufferin Grove park (beautiful, gotta review it soon!) to the Sufferin’ Mall and follow our noses to the sweet, sweet scent of rotisserie .
We started with the pierogies, which are only OK and cheap and hard but cheddar filled and tasty enough. We then moved on to the classic quarter chicken dinner with fries and extra Chalet sauce.
In Chalet Sauce Canada trusts. You know the drill, friends.
PEPPER’S PISSED about this location because the Dufferin Mall is just so horrifying.

I had a very nice lunch with a client. I tried out their new pesto chicken pasta dish. The side salad was a bit of a disappoint for the price, maybe because the plate was not big enough to actually toss the salad! ha
Location was a nice size, clean and the staff were okay!

I like Swiss Chalet — check my other reviews. There’s a few of them out there. My big problem is, this Swiss Chalet? The service is pretty close to non-​existent. I don’t ask for much. I just want my water glass full, my sodas refilled, and my order taken quickly.
Maybe there are some people who like to sit down and talk for a while before ordering — but I am not one of them. I want to get my food ordered, and on the way. It’s rare that I’m not hungry by the time I roll in.
Mind you, at the end of the meal, I don’t want to feel as if I’m being rushed out.
At this location I’ve had to wait a while to order, and then when the food does come — it comes alone (without a refill of the drink that had been emptied in the interim.) It’s not like the waitresses don’t get to your refill when they notice it — it’s just that they’re rarely around to notice.
I don’t blame the wait staff (although there have been some occasions where they’ve walked right by.) More often than not, I assume it’s because they under staff. I have no basis for this, it could simply be that the other locations I’ve been to over staff.
This seems to be the calling card of modern Swiss Chalets…
Still, I’d rather my dessert wasn’t served with the bill. At least make one more round before dropping that off.
P. S. Parking was ample.

That isn’t gravy.

Just like any other person I would need an annual dose of Swiss Chalet but since there’s one in the neighborhood it would be sooooo much more convenient… alas it isn’t so. First visit was in December, it was newly opened and not really organized. The portions were definitely zapped by a shrink ray! The service was non existent. Actually complained to the manager and received a voucher. I felt bad but what could I do? I left still hungry and bad service? Come on now! Second visit was to use the voucher and to my dismay same stuff. Unfortunately I will no longer be returning. there are greater experiences to be had out there!

My review may be completely biased because I love the food here so much that I once worked here part time while working a full time job. I simply cannot get enough of their sauce (which btw, the one you make at home? not the same –_​-​) and as such, if I am out of ideas for dining option, this is the place for me. I particularly enjoy going to Swiss Chalet with my ONE friend who finds their sauce unpalatable (WTF?!) because it leaves more sauce for me.
If you’ve done something that requires me to forgive you, having an abundance of their sauce and chicken + buns in your hands, will increase the chances dramatically.
I AM UBER HAPPY FOR THIS RESTAURANT opening at Dufferin Mall.
There was Boston Pizza, which I tried and wasn’t too thrilled– and because the ONE restaurant in that mall wasn’t satisfactory, it also reduced my shopping trip hours also because food court food only takes you so far. I think my eyes just about popped out when I saw it was a Swiss Chalet — at last, one opened near enough to me that I can walk over to. I was sad to see a few of my staple locations close down — so this one opening was a great relief that it will continue to be in business, and I will be in close vicinity.
There is one thing I LOVE about this location — the service is quite good — which is not something I say often — but they are as it should be, as it were in the old days. They are friendly, prompt, accommodating and well-​humored. I mean, so often servers at restaurants are friendly but they aren’t really interested in having a conversation with you; well, they do here.
I have been to this restaurant about 5 times? which is not many times — but the hostess remembered me and initiated small chat; so did the waitress (apparently she served us a couple of times) and remembered that I like extra sauce and even included an extra bun for me, ending up in BIG BROWNIE points in my books. I mean, I regular various restaurants and food joints a like, but only two places remember who I am or what I like — this being the only franchise location. Granted, I don’t expect them to, of course, but it’s über flattering that my patronage is appreciated.
I hope they stay there forever. If it was a doll I would hug it, squeeze it and call it George.