This morning, I used the app to order ahead a coffee and chicken salad sandwich. Even though chicken salad is a cold sandwich, and marketed as such by Starbucks, the counter staff heated it up. By the time I arrived, it was hot mess of oozing mayo in the bag. It looked disgusting. You don’t heat chicken salad. Staff were apologetic, but had no more sandwiches, and the only way to get a refund was to stand in line for a cash register. The problem with this outlet is that staff are very badly trained. Staff seem to be trying very hard, and are always very friendly, but they haven’t been given the tools they need.