Pizza Pizza

Absolute worst place to order pizza. The kitchen is ran like an absolute circus, no one has a clue what customer service means. The angry workers there yell at you when you complain that your pizza is 40 minutes late. I would not dine-​in or order here ever again

I normally don’t review fast food chains but the service here was horrible.
I ordered a simple pepperoni pizza and wings shortly after 1pm and sat down to wait. A few minutes later a guy comes rushing out from the kitchen with a long order list for a large delivery. Over 20 minutes later they finish the order and then start my order! By the end I had waited over half an hour and when I picked up I asked if it was going to be free since it took more than 30 minutes. She laughed because she thought I was joking but when she saw I wasn’t she said I was lucky to get it in half an hour because they usually take an hour.
WHAT?!?

While I notice some of the other negative reviews, we were pleased with our experience of this Pizza Pizza. We were on vacation in Toronto, renting a condo in the building where this Pizza Pizza is located, so it made an easy dinner in, after spending the day site-​seeing. The food was good. The price was good. The service was fine. We put in a movie, ate the pizza, and were happy.

This is my closest Pizza Pizza, so whether I like it or not — this is the one I get delivery from.
First of all, I like Pizza Pizza. That helps. People who review Pizza Pizza but don’t like the pizza from here — you’re not going to have a good experience! There’s a lot I like about it — I like the topping choices, I like the price point, I LOVE that you can order online and make all the customizations you want online. I even like their pasta and chicken nuggets. So I’m a fan of the product.
The actual service is hit and miss. I’ve had creepy delivery men who’ve asked if I was home alone. Don’t even get me started if they’re past the 40 minute mark — then you’re basically going to get killed in your home (the delivery man pays for your pizza if you get it for free, so they get VERY MAD AT YOU if you try to enforce this policy). One time the cook called me and asked me to pick it up because his delivery man got into an accident, and I was like, «But the whole point of ordering is that I don’t WANT to go pick-​up…» seemed strange.
I still order from here because, Hell, they’re open really late and sometimes you crave a creamy garlic sauce base on your pizza. But it’s not without annoyance.