Pizza Hut

Terrible.
We ordered a large pizza, and wings for delivery. The estimated delivery time was 45 minutes according to my online order. Living in Liberty Village, I didn’t think it would take that long as I could have walked to the store and back in 30 minutes. It took almost 60 minutes to arrive! I thought I’d give the delivery guy the benefit of the doubt, it was Saturday night at dinner time. However, I asked him if they were busy, expecting him to say yes. His answer…‘No, not really’.
To make a bad experience worse, the food was bordering on cold.
There are way too many pizza places to bother with this Pizza Hut. Bad, slow, cold service!

Wow, this place is horrible!!!
I placed an online order for pickup and took advantage of their wings promotion as I was craving wings and didn’t have time to either make my own or go to my favorite wing places.
I arrived at the location 5 minutes after of my estimated carryout time and the counter was very busy, understandably it was dinner time on a long weekend. However, even with two people working the cash only one was seemed to be serving pickup orders and she was taking way too long chatting with a relative who was there to pickup an order.
The food was extremely disappointing. I ordered a side Caesar salad, a regular order of garlic bread with cheese and 8 wings and it came to $ 15.57. While normally this is a reasonable price but it did not taste very good, the portions of the garlic bread and salad were small and the Caesar dressing packet was warm which I didn’t attempt to use as the packet said to keep refrigerated, which I also question the safe storage of the salad which I noticed that my entire food order was stored under the counter of the cash for who knows how long and stored with hot food. Also this is from a fast food chain which I expect better value especially at this poor level of quality.
With the 60 cent wing promotion, even at this price it was not worth it. The wings were soggy and overly battered and swimming in a pool of hot sauce. While the sauce was hot it lacked any other kind of flavor.
I also can’t believe I paid $ 3.99 for two pieces of mediocre garlic bread with cheese, what a rip off! I could’ve gone across the street to the Kitchen Table market and pickup enough garlic bread to feed a family and made it much better for the same price!
While I didn’t eat my salad, I still couldn’t finish my 8 wings and two pieces of garlic bread because it was so bad.
I tried to file a complaint to Pizza Hut Canada’s consumer service contact page, but that page was conveniently not working.
There are many places around the city that make excellent wings which deserves your business and definitely worth the cost of delivery.
What a waste of 15 bucks! AVOID THIS PIZZA HUT!

The worst pizza hut franchise. Ordered pizza two hours back, haven’t got it delivered. No one picks up the phone at the given number and when I called at pizza hut customer care, first I had to wait for 20 mins n then the lady who picked up the phone said she can’t help as it is an online order. I can’t imagine such a big company has such a pathetic customer service and such horrible franchise.

The worst Pizza Hut place, even the worst pizza place I’ve ever been. Terrible service, rude staff and horrible baking too. I went there a few times since it’s close by. They see you but no one cares until you wait at least 5 minutes! The last time I got my pizza it was half burnt and 3 slices of it had no topping on it!

AWFUL service at this location. First my order was processed as pick up instead of delivery, then when I called the dispatchers back, they took down my address wrong. I finally get a call from a delivery driver, who barely speaks English and cannot understand the directions to get to my unit. Each time I spoke to him on the phone he was rude and hung up on me. After 10 minutes of walking up and down my street looking for him I finally understand that he has been sent to the wrong address. I waited a little longer then called the restaurant location to talk to them and see if they could help me. Everyone I spoke to on the phone was extremely unhelpful to the point of incompetence. The driver finally reached my building and refused to come to my unit door, so I had to go meet him. I paid for delivery then practically picked up my order. The driver had the nerve to ask «Any tips?». By the time we got our order the pizza was cold and soggy and we had waited an hour.