Phila Optical

I am a fan of this store. They are always helpful and friendly. I purchased eye glasses here in the past year and they have a good selection of modern frames. Although they could carry even a wider selection of funkier frames in my opinion. When my frame broke due to a manufacturing error I found that although the service was slow and inconsistent (sigh) it was also caring and genuine. In the end I was given a loaner pair that allowed me to function while the new replacement was ordered. Unfortunately the communications could be better. Letting the client know what is going on and communications between staff would be very helpful. Communications overall is a weak point but quality of lenses and care in fitting is excellent. I feel welcomed and always supported at this store which I value. Properly fitted eyeglasses are essential and my prescription is not easy. Thank you.

Very Rude. I went in to ask a very quick question-​basically to see if they had a particular product that I wanted-​and within one minute I was given a rude and dismissive response along with some outrageously ridiculous parenting advice as I was inquiring on my son’s behalf.
The way I see it, they didn’t think that I was a ‘customer’. Well, I could have been but now I won’t be.

Horrible service, incredibly very expensive prices.
For regular lenses the price was $ 350
while for progressive lenses they asked $ 750
Shop around and you will pay around $ 100 and $ 250 respectively.
I paid $ 85 for eye exam, while they charge $ 50 in other stores.

So as far as selection, pretty good store actually. Expensive but a decent selection.
but…
As far as service, not so much. My glasses were supposed to take a week to be ready. They forgot about me. I called to figure out why and she said she’d call me back immediately. Then they forgot to call me, for 3 days. Then the owner (?) turned me into her therapist on the phone, and throughout the my subsequent visit to the store, telling me how hard it was to be her.
No thanks. Refund. Found the same pair cheaper elsewhere. I love supporting my local ronces businesses but not when the service is that unprofessional.
I’ve purchased my last 4 pairs at Spectacles on Queen W and the selection is excellent and the service has always been amazing and super fast. I’ll stick with them instead.

An excellent optical boutique in the west end. I needed a pair of mild prescription reading glasses and here I found the beautiful Martin and Martin line from Cologne.
Hanna, one of the opticians, helped me find a style and frame that fit and worked well for me. She even specially ordered in the colour I wanted.
I’m really glad I came here and over Rapp Optical. The customer service was excellent. I didn’t have to wait long to get help and the prices are reasonable, unlike Rapp. They have a few other lines and a selection of sunglasses as well.
Glasses and lens plus a $ 45 discount coupon off their website came in at under $ 500. Highly recommended!

Extremely helpful — great prices and selection :)