New Canadians Lumber & Building Supplies Company

Toronto, Canada

2.4

Open now

11 reviews

Contacts

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Telephone:
+1 416-531-2401
Address:
804 Dupont Street, Toronto, ON, M6G 1Z6
Nearby public transportation stops & stations:
0.2 miDupont Street
0.3 miLambertlodge Avenue
0.3 miMelvina Avenue
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Bussiness info

Accepted Cards
Credit, Debit
Parking
Private Lot
Bike Parking
Yes
Wheelchair Accessible
Yes

Today

Today 7:00 am – 8:00 pm
Open now
Local time (Toronto) 10:23 Thursday, 22 May 2025

Business hours

Monday 7:00 am – 8:00 pm
Tuesday 7:00 am – 8:00 pm
Wednesday 7:00 am – 8:00 pm
Thursday 7:00 am – 8:00 pm
Friday 7:00 am – 8:00 pm
Saturday 7:00 am – 6:00 pm
Sunday 9:00 am – 4:00 pm

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11 reviews of New Canadians Lumber & Building Supplies Company

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Place rating: 4
Somset, United Kingdom
Find the customer service is generally helpful, people specializing in departments — e.g. kitchen, tile — are knowledgeable and selection is good. Has become my all in one go-​to local store.
Place rating: 1
Toronto, Canada
A completely unfathomable customer service system. To return an item you must take a number at customer service (10 minute wait) and then go stand in line at the checkout (another 10 – 15 minute wait) while they process an untold amount of carbon copies of printer paper for every order. It’s 2016… go electronic. For the sake of the forests and your customers’ sanity please!
Place rating: 1
Toronto, Canada
Terrible customer service and they either don’t know their stuff or are trying to sell you what they have regardless of what you want. They deliver whenever they want not when agreed upon and some of the drivers are very rude and lazy, some are very good but it doesn’t make up for the total lack of respect for the customer. I always try and shop at the little guy and support them regardless of cost but if a large chain opened near them I think they would suffer severely. I certainly won’t shop there anymore. I find Downtown Lumber (Home Hardware) on Ossington to be much better in all aspects.
Place rating: 1
Toronto, Canada
Terrible customer service in general — there are a few nice employees, but they are few and far between.
At first I thought that they were just unpleasant to weekend DIYers, but after conversations with many contractors it seems that the dour attitude isn’t discriminatory.
I’d rather make a trek to the Junction were the employees at both the Rona and the Home Depot are much more helpful.
Oh, and never order tile or lumber there, you’ll be waiting in line first at a «help» desk then at the cashier and then you’ll have to wait for someone to bring your order to a loading dock — what a mess!
Place rating: 4
Toronto, Canada
Great place to shop within the city… They have great selection of bathroom, kitchen and light fixtures and their sale prices are awesome…
Last pieces are usually 50% off which is less than what they pay for them… I keep going by there when we are doing jobs around town to compare prices and sometimes stock up on items at a good price…
They also have a whole tile showroom for anyone looking to renovate their washroom or kitchen…
A great place to add to your list of shops when doing any renovations…
Place rating: 1
Toronto, Canada
It’s pretty impressive that the reviews, since 2010, have been consistent in calling out New Canadians Lumber for their poor service. And now, May 2013, those comments are still spot on. Fortunately I do not live nearby and therefore do not have to rely on their bad attitude, rude demeanour and might I add, really horrible parking lot. You could get killed just trying to walk to their front door: between all the trucks and vans jockeying for space, backing up with no regard to the surroundings, and going the wrong way in what was some feeble attempt to direct vehicles to the pickup zone, it’s an accident waiting to happen. Once inside, unless you are a contractor or a personal friend, you may as well go right back out again. They are their own little enclave; do not trespass. But you know, they have pretty good washrooms hidden in the bathroom fixtures section. It’s why I gave them one star.
Place rating: 2
Calgary, Canada
The way this store is laid out makes no sense.
They sort of have sections of things grouped together. But then there are some things that are really out of place.
The staff were ok to deal with if you don’t mind waiting (take a number).
The selection here is not the greatest.
Place rating: 3
Toronto, Canada
The service here really depends on who you ask to help out. I’ve had both good and indifferent people, but all in all, shopping here has been a mostly positive experience.
Place rating: 5
Toronto, Canada
Hdv
Place rating: 2
Toronto, Canada
Wow. Looks like there’s a consensus that this place makes you feel dumb. With it being a building supply store I guess the people who work here don’t give a shit about you unless you’re buying $ 500 worth of 2x4s or some expensive tools.
I live a few feet away from this place so when I need simple things like light bulbs or a screwdriver then I hit this place up, and will continue to come here for such items, but they always make me feel like a total moron. I don’t even bother asking them for anything because I don’t feel like being talked down to. I once even went here to get some keys cut and it was like I was completely wasting everyone’s time.
Also, the girls who work the counter are usually in the most foul mood. Snapping their gum and wishing they were sitting at home watching MuchMusic or texting their friends. I hate this place, but its location is just too convenient for me.
Place rating: 2
Toronto, Canada
I have to agree with Victoria S. I go here sometimes because it’s literally two blocks from my house, and I can grab stuff on short notice. But the selection of parts is mediocre, the quality not that great, and I consistently feel unwelcome.
I give two stars rather than one only because I don’t think that it’s entirely on purpose. They just don’t know better. It’s sad, however, that I prefer to drive 15 minutes to the Home Depot in the Junction when I have the time, rather than go here.