Montecassino Hotel

I’ve been staying at the Montecassino for a long time when I’m in town with no issues. Stayed at the property in Aprila13/22 and realized that the $200 deposit was charged to my card. I called and spoke to whoever answered the phone and he was soooo rude and UNPROFESSIONAL! Yelled at me and even after I asked him if that’s the way to speak to a customer he said, “so” and didn’t give a rat’s ass. Is this the face of the hotel? Is this what the Montecassino has come to? I will NEVER stay here again. All my friends that I’ve referred there will NO longer stay there. Shame on you for the way you’ve handled this call!!! You should be fired

Anytime someone suggests you get a hotel for a night away, it’s always pretty exciting right? You get a more comfortable bed than you’re used to, better immenities than you’re used to, water pressure so hard that it takes off a layer of skin (but damn does it feel good), AND best of all, no need to clean up after yourself!
This feeling of excitement was even more than usual when I found out that I would staying for a low low price of $ 88! Plus it’s right near Downsview park so I imagined this was going to be awesome.
I forgave the fact that the elevator scared my girlfriend and I with it various groans of protest as we moved from main floor to lobby (floor 2) t check in. I even forgave the fact that the key to get in was actually a key — no swipe cards. The lobby looked semi modern, fresh, clean — these might have just been signs of an aging hotel, but with that lobby I knew it was gonna be great!
I had hoped…
After fumbling with the key in the door for a few minutes we were greeted by a blast of hot dry sauna temperature air, and a massive suite of a room. The room had a sitting/​tv area, a dressing and bathroom area and then a bedroom to the back. Once the awe of the size wore off I got to looking around and suffice it to say, I was not impressed with what Montecassino offered.
Dated appliances: Our TV was circa 1990 at best, rear projection, tube, tiny. Sure there were two of them but the picture was so bad and static filled I felt that maybe a pair of bunny ears might have helped. Our heating and AC unit was literally an old window mount which allowed you to choose between Hot, Cold and Hotter for temperatures.
Furniture in ill repair: The faces of all the tables were chipped and worn down, with big gaps missing all over their faces. The couch was thread bare and there appeared to be a wide gray stain on the couch that I didn’t dare sit on or near. The cabinets were massive and housed the TV these were also in ill repair.
Room in ill repair: Curtains were threading and falling apart, closet doors were busted and not aligning properly, worst of al the bed… the bed creaked and groaned and buckled under our weight, the two of us woke up the next morning with sore backs and generally exhausted.
Water pressure according to my girlfriend was pretty whack, so even her shower wasn’t enjoyable.
There was free wifi… i guess.
Stay here for a cheap one nighter but don’t expect much. This should be a 1 star but I’ll give them credit for the majority of the room being clean. Be advised this is a motel posing as a hotel… that should set your expectations accordingly