The food and service are okay, but the on-screen menu is horrible and difficult to read. The food quality is the same as any McDonald’s, being a franchise of course. The customer traffic is chaotic as you can imagine at the busy Eaton Centre mall, but the staff dutifully handle orders quickly and accurately. The menus are displayed on large TV screens above and behind the cashiers. This is a common arrangement in many fast food places, but this particular McDonald’s manages to do it VERYWRONG. The menu for the burgers has tiny text for the names and prices. If you didn’t know McDonald’s menu by heart before visiting, you are going to have a hard time. The TV menu for the sides(fries, etc.), desserts, and miscellaneous is the absolute worst. The text is still small, and now it alternates between two information screens every 5 to 10 seconds. Which means you can’t just stare at it to try to find the item you want; you have to wait and waste time when the menu changes. To make it worse, sometimes they just hide the menu and show large video ads on the screen, wasting even more time. This is the most horrible TV menu I have ever seen. So again — food and service are fine, but the menu is bloody unreadable. (To clarify, in case the Unilocal entry is not clear: I’m writing about the McDonald’s location inside Eaton Centre, underground at the lowest floor, inside the food court.)
Jared R.
Place rating: 2 Toronto, Canada
It’s cheap, its quick and its in the Eaton centre. The lineup system is a bit chaotic, but they usually have a lot of staff on. One of the few breakfast options in the food court besides the Tim Hortons.
Amy Z.
Place rating: 1 Markham, Canada
I HATETHISPLACE. Trust me when I say, I never ever eat mcdonalds. Ever. Today was an exception… I was starving and thought about the quickest and cheapest place in the food court, which unfortunately turned out to be mcdonalds. I entered what appeared to be world war 3… people scattered, children on the floor, bodies everywhere(not dead, but still bodies). I lined up and my cashier was possibly the rudest person I’ve ever encountered in a fast food place. If you hate your job that much, why don’t you shut the fuck up and not work? The cashier’s name was YuJuan so if you ever encounter this unfortunate excuse for a human, please run as fast as you can without looking back. I ordered a mcchicken meal and I knew I would have to substitute my drink through her.(for an iced coffee instead of a coke I can pour for myself from the fountain) Before I could ask her though, she held out her hand rudely and declared I had to pay… well no fucking shit I have to pay. She didn’t even tell me the price(and I wouldn’t know) so I had to look at the screen myself. So, I paid this woman and told her after that I would like an iced coffee instead, and she got very angry and claimed I have to tell her before I paid. Um… I tried, did I not? She lectured me for a whole minute with a dirty look that she had to put it in the register for a substitution. Well then. Do it, don’t tell me. Anyways. Last time coming here, peace out mcdonalds from hell.
Jason T.
Place rating: 4 Toronto, Canada
I wasn’t paying close attention to where on but going by the reviews, this is the place. When I first walked in I was pleasantly surprised by a large spacious area and café section to place my order in. I noticed the stairs after ordering my artificial food and decided to enjoy the window seat which offered a lovely view of an old guy making out with a fat chic, a rustic wooden ceiling or out of the window a view of the Zanzibar. That being said I would gladly poison my self at this fine establishment again.
Nino H.
Place rating: 4 Toronto, Canada
Food: This could be because they recently opened but the food tastes pretty top notch, not made sloppily. I feel happy munching on it =) Atmosphere & Service: Staff are nice and quick service, however on several occasions there were minor mistakes made when people were waiting for their order but they still delivered. The restaurant is kept clean and tidy, well stocked, it is very shiny in there. There is a separate cash area for McCafe as well. Something to note, the non-handicap washrooms are on the second floor only. Pricing: Same as any other McDonald’s…
Isaac P.
Place rating: 3 Toronto, Canada
While I agree that it is super clean and it is probably the best looking McDonald’s I’ve ever been to, at the end of the day they serve McDonald’s food… And who the hell thought that 2 cash registers would be enough for a McDonald’s right beside a University??? It makes no sense. I haven’t gone during a lunch or dinner rush yet, but judging by the slow moving line at 9pm on a Tuesday, its probably not going to move fast. The entire place is so well designed that I can’t help but wonder what if they only thought about aesthetics and not practicality. Great for Rob Ford like drunken stupors, but not much else.
Sherry C.
Place rating: 5 Oshawa, Canada
Really clean. Nice staff. Well run and organized order counter. Nicest McDonalds we’ve been in.
Mark P.
Place rating: 1 Oakville, Canada
AVOIDTHISMCDONALDSATALLCOST. STARVEINSTEAD. I live in the area and only go to this place one a year, and every year it’s astounding how much of citadel for chaos it is. I would say, at the very least, to get your order reread back to you but this doesn’t matter at this location. Horrid
Mike B.
Place rating: 5 Toronto, Canada
This magical space ship McDonald’s is out of this world. Clean and magical it’s a must visit for any fast food lover. With soda fountains up and down stairs it might even rival the flagship location. At least it’s as close add you’ll get in a non corporate location. While it doesn’t have a McMuseum, it does have historic dates in McHistory on the walls, including a breakdown of the famous Big Mac in the closest thing you’ll ever see to a hamburger blueprint. Funfact: Happy Meals? Invented in 1979.
En L.
Place rating: 1 Toronto, Canada
The most dis-organized and chaotic McDonald ever!!! Food sitting at the counter while you standing around waiting! There is no clear line up for ordering and waiting for your food. Not to mention, getting my order mixup! The place need management and training for its staffs.
Chris P.
Place rating: 3 Calgary, Canada
Along with all the cool new restaurants in the Urban Eatery there’s some old standbys like McDonald’s. This is the only restaurant in the urban eatery that has it’s own seating. the design follows with the new McCafe design that all stores are being transformed into. A little different though with this location is that there is a separate side of the counter for the McCafe. You can line up here to get your fancy coffee drink and a baked good instead of having to go through the line of people ordering the standard fare.