Maid In T.O

We booked our cleaning online, but ran into issues when we emailed to ask how long it would take, as we got not reply (even though they told us later that they did, in fact, reply). On the day of the cleaning, only one woman arrived even though we were expecting two (she claimed the other girl was sick), and she arrived just before the cutoff of their arrival timeframe without giving us any kind of heads up. The woman didn’t bring anything with her save for a pair of rubber gloves and one or two cleansers even though their website says they bring everything they’ll require. Luckily we had supplies on hand (Windex, paper towel, vacuum, mop, etc), because who knows what kind of job would have been done if we didn’t have what she needed. The worst part of the experience came when we called the head office to complain, at which point the person we spoke to said they would comp us for the cleaning as well a give us a complimentary cleaning next time. Our credit card was still charged regardless, and we when called to ask why this is, the person we spoke to was very condescending and said there’s no way they would follow through on the promises made by their colleague, instead offering us a $ 20 refund. We told them to forget about it and that we were never using their service again. Based on his response, he didn’t seem to care that they were losing our business at all. In the end the girl did a pretty good job and took 3h 45m to clean our 2 bed/​2 bath condo, though it would have taken half the time if 2 people had come as expected, which would have been much less intrusive and inconvenient.

Good service and showed up on time and with supplies. The woman did a great job on our 2bed 2bath condo (900 sq ft) in about 3 hours.
Vacuumed and then washed the floors and dusted and cleaned all surfaces. Was better than other services we have used in the past.
We will use again!

This is a pretty legit service. The lady who came was very nice and brought all the stuff she would need to clean the place. She did a very thorough job and my place looks good. Overall, this is a good service and I was pleased. Will definitely be using them again.