La Vie Furniture

If you’re looking to see the owner of this furniture shop pretend to be a sales rep and then yell at his wife in front of us to get out of the room, then this is the place! If you’re looking for this same owner to yell at you to get out of the store while you are trying to negotiate delivery charges, then this is the place!
The first time I visited La Vie Furniture, I had a very good experience with a staff member named Shaun. The couch we were looking for was not on display on the floor, so he was kind enough to let us into the back of the warehouse and cut open a new couch for us to see and sit on. He had mentioned there is wiggle room for negotiation and we should try speaking with the Asian man with glasses behind the counter. My girlfriend and I still wanted to shop around, so decided to come back on a future date.
Fast forward to November 9^th, we went back again. This time Shaun wasn’t working so we decided to wait for the Asian man with glasses behind the store counter, who was busy serving other customers. Another Asian man decided to help us, albeit he was a bit less polished individual. He had used car salesman written all over his face. I told him that we had spoken with Shaun last time and we were told if we paid in cash, we would pay about 8% taxes and could have delivery charges included in the price since we live very close to the store. He had also mentioned that despite us giving a cash deal, taxes are of course registered and paid for, so we still get warranty after we purchase the couch.
I wanted to negotiate an all-​inclusive price which was the retail of the couch $ 999 including delivery charges and taxes. This sales rep said he would go speak with the owner and get us the best price. Since he works on commission, he will try his best to close the sale as he told us. He comes back with two prices: $ 999 + $ 65 delivery + taxes = $ 1149 or $ 1206 if we’re paying by credit card. I found it odd that I was paying an extra 5% if I used credit card, considering Visa/​Mastercard charges merchants 2.5% to 3% for credit card fees. So something fishy was going on for sure. I told him that $ 65 for delivery charges are very high considering how close we live. He then started to tell us that they use a 3^rd party from Kijiji which charges a flat rate regardless of where you live in the city. This makes no sense to me, considering I clearly see delivery trucks outside this store and there is no way a place this big doesn’t do delivery themselves. Reading past reviews, it’s very clear they deliver the furniture themselves.
Immediately when we went to speak with someone else, he starts speaking in Mandarin as if I didn’t understand. He told him that «He has already spoken with the wife». Also in front of other customers who were non-​asian, he told us that he doesn’t play games and he has already given us a discount on delivery charges since we were Asian. I told him, I don’t even know what you normally charge but $ 65 for a 15 minute drive is unreasonable. I also told him I have never paid full retail on furniture at an independent furniture shop and there is always room to negotiate. I usually try to aim for a 5% discount, but I was willing to pay retail with delivery charges included.
The man behind the counter said he will get the owner and he left to the back. He came back with an Asian woman who seemed to be the owner. Both her and the Asian man with glasses were really looking to close the deal. The asked us questions like where we lived, asked us about the price we wanted and were checking their price list and seeing what can be done to meet us halfway. Immediately the man starts speaking Mandarin again and says «Don’t reduce the price by a single penny!». I then told the man that we’re trying to have a conversation with the owner and I wanted to see what she had to say.
At this point, the man goes absolute nuts on everyone. He loses control and says Shaun was his brother in law, the man behind the counter was his employee, and the woman was his wife! So this whole time he’s playing games and he’s actually one of the owners. He tell then his wife to shut up and leave the room! He’s screaming at the woman in front of us and other customers. Then he turns to us and says, I already told you my best price now I want you to get out of my store! He then physically ushers my girlfriend and I out of the store. I was stunned and in utter disbelief. I have never been yelled at like that before, especially as a customer.

Their furniture is okay. I like the design, but the quality is average. Honestly, I didn’t like this location, I like yorkdale location much better.