Flow Shiatsu & RMT Clinic

Atrocious!
One of the worst groupon deals I ever brought. Denis — (the menace) is unprofessional to the core and impossible to ever get them on the phone. A painfully sought appointment resulted in me getting bumped off becasue he had another appointment o keep!
He openly suggested that I should contact groupon to get a refund! Jerks and jokers like these should never advertise their firms on groupon.
Stay away!!!

Bad Groupon Experience.
Long Story Short:
1) I bought a Groupon for a 55 minute Shiatsu massage here.
2) The appointment was hard to schedule.
3) The clinician, Denis, was 30 minutes late, and I only got a 20 minute massage.
4) When I pointed out that 20 minutes is not 55 minutes, he told me «that’s fine, it was a good deal.» !!!
And now the long story…
First, they are incredibly difficult to contact. They will never answer the phone. It always goes to voicemail. You’ll play phone tag multiple times, you’ll be asked to call other people, to text back and forth, etc. After probably 9 or 10 communications, I finally got an appointment to use my Groupon… great.
Well, the clinician, Denis, was 30 minutes LATE for my 55 minute appointment… he cited transit difficulties. He proceeded to tell me that he couldn’t finish the whole treatment because he had another appointment booked. So, I got 20 minutes of my 55 minute massage. Plus, it’s incredibly rude that I spent 30 minutes waiting… that alone is bad form.
The conversations went off the rails at this point. He said it was fair that I had gotten less than half of the Groupon voucher as «I had gotten a good deal.» It got super awkward after that. I tried to explain that they set the prices of these vouchers, and that the discount is a way to get new clients. He offered to complete the other half of my massage sometime in the future after more awkward discussion. I, however, have received no response whatsoever from follow-​up attempts.
I also want to say that the clinic is anything but relaxing. It’s a bit noisy, not terribly clean, and very clinical. It’s also super cramped.
The only reason they get 2 stars instead of 1 was that the massage therapist was actually rather talented. It’s too bad this clinic decided to scam me… otherwise, they would have had a new regular client.
Just an update for any of you who have also been scammed here. Groupon had great customer service and gave me a credit for the full amount I paid! They never heard back from them either lol.

I paid for 55 minute shiatsu massage and got somewhere between 40 and 45 min (45 if I am lucky). I walked into the building and by the time I got up the elevator and filled out their form and took off my coat and boots and got onto to the bed it had to be close to at least 2:10. When he said it was over I was surprised so checked my phone and it was 2:48. I originally thought the massage was 60 min so asked the guy and he said 55 as I looked at my phone it said 2:50. Either way I didn’t get the full amount of time. I should have called him on it but didn’t feel like arguing and didn’t see the point. I’ll just never go back there. set the timer on my phone in the future. I am so sick of massage therapists not giving you the amount you the amount of time that you pay for.

The worst experience I’ve ever had! The place was dirty! Really Dirty! I should have run. I waled into the rroom where I was told to undress and get ready and the massgae table had a thin transparent sheet on the bed. This was supposed to cover me… It didn’t. The masseuse did not explain the technique of a shiatsu massage (Super painfil and not relaxing). The massage was really bad and uncomfortable! I suggest they clean their clinic and get actual sheets made of cloth for the rooms. OMG it was so bad I felt violated. Just gross. Never again.