Flight Centre

I have booked a package with this location a few months ago and was offered more details weeks leading to my trip.
After sending a number of emails to my travel agent and the general store email a week before, I decided to call the store about my inquiries. The two agents I spoke with did not have access to my file and could not divulge any additional information. It turns out my travel agent was away on vacation and would not return for another few days.
My trip is in a few days and all of the additional details needed to be addressed weeks in advance have not been answered.
I would not recommend this Flight Centre location. Extreme lack of customer service and they essentially drop communication once your package is booked.
DO NOT GO HERE!

I went in to this Flight Centre location 2 weeks ago to request travel info, flight prices and other information for an upcoming trip. We hoped to take the trip by the end of this month, so time was of the essence.
The agent we met with, Racquel, was very receptive, helpful, and friendly. She took down all our information, and assured us we would hear from her soon. She did mention that it might not be that same day that we would hear from her (since it was already mid-​afternoon), but that we would hear from her soon after.
One week later, I had not heard from her. I called the Flight Centre location, and spoke to someone else who mentioned Racquel was off sick that day (she didn’t mention the week, just the day). I was sympathetic, and understanding. However, that person who I spoke with took down my information and told me that if Racquel did not return the next day, that she (I *think* her name was Sandy?) would call me back herself the next day to let me know, and that she would help me instead.
I did not receive a phone call the next day… I waited 3 more days and still not hearing back, sent an email through their website. 1 day later, still no response.
I will not try again, and I hope no one else wastes any time dealing with this Flight Centre location either. Complete lack of regard for customers. Very frustrating. Don’t deserve a penny of anyone’s business.