Emkiro Health Services

Emkiro has an amazing location and hours of operation. It is quite easy to make an appointment. The clinic is very clean and new and pleasant to be in.
There are 2 main issues in the clinic:
1)Some receptionists and customer service in general requires quite a lot of improvements. They can be rude sometimes and definitely do not care about anything else but themselves. I also noticed that sometimes non-​medical patients are treated better for some reason…
2) General management policy towards medical patients is a little discriminating: something like booking each appointment 5 – 10 minutes apart from the next paitient. They will come in for a visit for anything (even to get your blood test results). Oh yes, and if you are coming in in the afternoon — prepare to wait (just because sometimes doctors need to spend more than 5 min with each person…)
Emriko has a potential to be an amazing clinic if some things were improved.
P. S. Have never been to their chiro and physio service which may be good.

My doctor (Dr. Nadira Mohabir) is great — very friendly and thoughtful. However, I can only make appointments a few days in advance, given that Emkiro only creates their weekly schedule every Wednesday, which is frustrating. The front desk receptionists are probably the worst, most unfriendly and unhelpful bunch I think I’ve ever communicated with. When I was waiting for my dental procedure, I was hoping to speak with my doctor about pain relief options.
«She’s fully booked»
«Ok, can I see a different doctor then, this will be a quick visit and it’s pretty urgent because I have surgery on Thursday.»
«No other doctors are available tomorrow»
What? Really? Emkiro also functions as a walk-​in clinic, so I find this to be a bit far-​fetched. Poor customer service, nearly every time I call/​visit in person. I chose Emkiro because my doctor seemed nice and the location was by my office. Now that I don’t work nearby, I’ll likely be searching for alternative clinics, especially because it’s more hassle than its worth for a mediocre experience.

Over the last few years I have gone to see Dr. Rattansi for a multitude of injuries. He has always been able to treat the root cause and get me on my way as quickly as possible. I would recommend him to anyone looking for a great chiropractor.

I have been a patient here for about 3 years, and have had experiences with several doctors
Pros: location and hours are convenient appointments are made quickly. Wait times are reasonable. A good place if you need a quick prescription refill. I have also used the physiotherapy here which was very good and helped my issue.
Negative: After seeing various doctors at this location for various medical issues over the past 3 years i have decided to go elsewhere. My experience is that several of the doctors are not knowledgeable and offer no critical thought process. This results in a dismissive attitude on their part, multiple appointments for the same issue with no solutions (a problem that was solved rather quickly elsewhere by another doctor). I would recommend this place as a last resort when you need immediate medical attention. Dont expect anything more and you wont be disappointed.

I have been a patient of Emkiro for about 6 years and couldn’t be happier. Dr. Sarah Cook is my family physician, and she has literally saved my life. After years of being sick, she was the only doctor to help diagnose me and get me healthy again. She listens to her patients, offers genuine honesty, empathy and kindness. She has gone above and beyond what any other doctor has ever done for me, and I am forever grateful.
I have even referred several friends to her, and they are overly impressed with the quality of her services.
The clinic is very clean and upscale. The staff seem friendly, and open minded, however, sometimes calling the office can be a little bit of a wait on hold. But I do understand that they are much busier now due to growing popularity.
If you are looking for a good clinic, I strongly recommend Emkiro.

Emkiro is a bit of a hot mess. Chronic sweating problem during summer’s hottest day kind of hot mess. Your general practitioner runs out of the office in a panic due to an emergency 10 minutes before your appointment and consequently cancels all her appointments for the evening (yes, this has happened to me here…)
Dr. Cook seems to be the clinic’s saving grace, her warmth, receptiveness, helpfulness and general knowledge has kept me here for the time being. The clinic is centrally located which is a big draw as well. They take appointments late into the evening, so for frazzled city folk like me, that’s a big bonus.
Emkiro’s biggest issue is that their client service sucks big time.
1.There’s a stern red-​headed (Scottish?) receptionist here that I am not a big fan of, her general air makes me feel like I just insulted her whole family when I talk to her, but hey, some people are just intense like that. I don’t judge. But it’s still kinda unpleasant to engage her…
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There are 2 other receptionists who seem pleasant enough, but aside from taking your health card and doing some minimal patient interaction, I don’t find them entirely helpful, I called to book a physical, and one of the receptionists just booked me for a «regular appointment» — 30 minutes versus the hour required for a physical, and there was no apology or explanation given as to why that happened.
Also, don’t expect to cancel your appointment last minute, because there is a charge for cancelling less than 24 hours before. Unless you have 75 dollars to throw around…
2. I usually arrive for my appointments on time (around 15 – 10 minutes before) and aside from one exception, I have always been kept waiting for 15 – 20 minutes beyond my allotted appointment time. This seems to be a stereotypical doctors office problem. But man oh man, I would love to experience an exceptional clinic service somewhere, time and time again sometime in my life.
3. The nurse who seems to work in the lab has her head in the clouds, she forgot to administer my tetanus shot, and I had to prompt her to do so (was this a miscommunication between Dr. Cook and the nurse? Wha?)
When I also went to put my bag and coat on the only available chair in the lab, she told me to put my shit on the floor. Really? The lab floor? That’s where my stuff goes? Her reasoning was «she was going to sit there» and i’m like… Wha? And obviously, nursey nursey didnt sit in the chair really at all, I mean, she was taking blood and giving me a shot. So yea, GET YO ACT TOGETHA NURSEY NURSE.
4. This is a walk in clinic, and despite having Dr. Cook as my family Doctor, and booking a physical with her, I felt rushed out of the clinic the entire time at my most recent appointment. I understand that this place is likely VERY high patient volume and traffic, and not some quiet suburban doctors office, but don’t expect to discuss multiple issues with your doctor or have in depth conversations about generic health issues.
But just to underline, Dr. Cook seems like a Real cool individual and she hasn’t done me wrong yet!

The clinic is conveniently located, and I do like my doctor (Dr. Cook) very much. They also have all sorts of services for people working in downtown with health insurance.
I am very concerned that they are not very professional as a «medical clinic». I had blood work done the other day. When I went in the room, there were someone else’s blood collection tubes randomly placed on the table without any labels. Then the nurse started collecting my blood, placing my tubes next to them. When she was done drawing my blood, she asked for my name and while doing so she just started to put label stickers on previous person’s tubes. I was trying to keep track of them but I got confused which tubes were mine. In the end, she printed out my labels and then said I was all good to go and left the room without putting my labels on my tubes. I almost wanted to put the labels myself, but I just had to leave the room since she was not around anymore.
I am not surprised if there are medical malpractice happening here with this kind of routine work. I can understand it’s not the end of the world for them if they mix up a blood tube or two, but as a patient I left the clinic very worried.

Not sure why the reviews are so great. I’ve been there twice and everytime I feel soooo rushed and misdiagnosed. They’re literally pushing you out the door. They told me the policy is one question per session. If only you could time your health to have only one thing wrong with you!
Anyway, First time I saw Farzana Haq, I had early signs of frost bite and she said I didn’t have to see a specialist until I insisted and it turned out to be just that. The second time she wasn’t there and I saw another Dr. and all they did was a strep throat test, when I have been sick for over 2 months with a sore throat. Still not sure what it is and I’m never going back there. If you have a quick simple small issue, I would recommend, otherwise your health is too important to waste time with these Dr.s.

I get a weekly chiro adjustment with Dr. Michelle kang. Full disclosure she’s a friend of mine, but she is very thorough and knowledgeable.
Located right at university and wellington it’s conveniently located for anyone working in the downtown core like myself.

Not a walk-​in clinic if you can’t walk-​in and see a doctor. First time patients are required to call the same day to make an appointment.

Given its proximity to the downtown core, I decided to try its massage therapy services during the busy lunch hour as a small break to a long day. I have been to many Massage Clinics around Toronto and GTA and the service provided by the RMT therapists at Emkiro is undoubtedly one of the worst I have experienced.
The therapist was late, did not perform the full one hour service as billed to me, and was very inexperienced. In my perspective, I feel that I spent $ 80 for someone to rub oil on my back. Completely not worth anyone’s time.

I was having a hard time finding a family doctor in Toronto, so I asked friends for recommendations. A friend spoke very highly of Dr. Farzana Haq and the entire practice, so I scheduled an initial appointment.
Dr. Sarah Cook is now my family doctor. She is kind, non-​judgemental, and very professional. You really feel that she cares about her patients. I have been in a few times now, and have met Rose (the nurse), and saw Dr. Haq as well.
I would highly recommend Emkiro Health Services.
I really appreciate their appointment booking system where you can always get in within one week. They only book one week ahead, so you will not wait forever to see a doctor. I have always been able to get an appointment with 1 or 2 days of calling. The most I have waited in the lobby is 10 minutes — and I was early.

Despite the staff being courteous they were not at all helpfull, I called four times and got a different answer each time. I ended up signing up for nutritional package and it was a complete waste of money, there was no support and no real valuable information given. I only went here because every other clinic I called was booked up for at least a month and Emkiro took me right away. I ended up cancelling and barely got any of my money back, I found a much better clinic who provide a full extensive package for the same price. I will never go back to this clinic for any services.

The fact that you can book a time for a walk-​in appointment is definitely a plus. However, every time I’ve had a walk-​in appointment, I’ve waited 15 minutes in the lobby. Additionally, the last time I visited, I literally waited 40 minutes to see a doctor — appointment was for 2:40 and I was drafting this review at 3:22.
Of course, this is better than waiting hours at a normal walk-​in but it still is a bit misleading to say you can make appointments. Mind you, I have read that they charge you if you are ever late for your walk-​in appointment. Kind of a double-​standard if you ask me.
Beyond the medical services, I do go here for massage therapy when needed. Megan Kerik was referred to me and I’d gladly refer her to anyone else. She is very personable and knowledgable.

I have been living in Toronto for two years now, and until stumbling upon Emkiro I couldn’t find a family doctor who would answer my calls, lets alone take me as a patient. One call to Emkiro and I had found myself a warm, trustworthy family doctor (Dr. Sara Cook). I went to my initial appointment with Dr. Cook was was honest, open, warm, and has taken a pro-​active approach to my health in the short time I’ve been seeing her. Not only does Emkiro have my medical health covered, I have also been seeing Dr. Sapna Siram as chiropractor and for medical acupuncture therapy. Dr. Siram is knowledgeable, friendly, genuinely passionate about her work, and has made solid strides in helping me with my neck and back.
The prices aren’t cheap (and I don’t have great coverage) but for a downtown family doctor who can almost always see you same-​day, I’m more than willing to pay a premium for fantastic chiro care.
Strongly recommend if you’re living or working in the downtown core.

Emkiro squeezed me in for an early morning appointment when I threw my back out before work.
Wonderful chiropractor and acupuncture services, although pricey if you don’t have medical coverage.

This is not a good walk-​in in clinic, very bad experience and they charge for late visits, so watch out! I am always rushed, noone listens carefully to my problem and I feel like they want me to leave faster.

Great location and my doctor is great, however they are pretty strict on timelines and penalties. Support staff needs some work but generally a good place for business.