From good to bad to worse. This will not be your choice for financial services if you are a business. The lack of communication from head office and the frustration dealing with their poor leadership at head office is enough to make a person go mad. They only know how to mail out letters and do not understand how email works or even how to make a simple phone call. The branches are fine for personal transactions and the basics but they cannot compete with the big banks. They do not have near the vast amount of knowledge when compared. Ten years ago it was a good choice. Five years ago it was fine. One year ago it was ok. Today — it is only a little credit union masquerading around, pretending to be great when it is not. Do yourself a favour and shop at one of the banks that has good reviews for business before you get sucked in, like we have, for far to long.
Jan K.
Place rating: 5 Toronto, Canada
I have been doing business with DUCA for many years. I have NO idea why people are still flocking to the big banks with their astronomical service fees and credit card fees. Duca has the best mortgage and loan rates, and because I am a shareholder, I receive generous dividends for doing business with them! (One becomes a shareholder when becoming a member). The staff is always helpful and friendly. I like the smaller Eglinton branch. It’s like being in a small town where everyone knows your name. They also have convenient telephone, online banking and ATM service.