DOT Furntiure

AVOID shopping here! The sell defective furniture — knowingly!
I purchased 2 teak lounge chairs from the don mills store. One of the chairs basically broke right out of the box. We set it up and the after setting a ceramic chip bowl on the tray — it broke right off. Now this weekend, I sat on it, and one of the rungs broke right off! (I’m about 105 lbs) Now, I’m sure the tray fell off because it was defective and probably dried out or had wood already split on it, and if the chairs had been used more frequently over the last month, the rung probably would’ve broke off much sooner! There are also other spots after now inspecting the chairs that have some very weak rungs.
When I bought this product and I saw that it was on sale, I thought — great! on sale! wonderful! Normally $ 500 — must be good chairs. I thought it was on sale because they discontinued the line — something that is normal because styles change from year to year. What I didn’t expect is we were knowingly being sold a chair that was defective. They should have mentioned that they were weak and might not even make it through the summer. Or not sell them at all!
The store manager was very unapologetic, and said «we had difficulty with this line, and sold it AS IS.» I should have been told that there was difficulty with this line. Instead, I was just told that I would have to maintain it each summer so it wouldn’t go grey.
I believe that the store is very shady. Especially now because the store manager gave me an email address for head office that bounced back. When I called the customer service at head office — it said «mailbox full», and I left a message in the general mailbox. I expect some recourse from them. I will keep this review updated.
Otherwise, I hope everyone AVOIDS this store or shops knowing they are buying something that could have any number of things go wrong and the company does not stand behind their products!

You may know them as DOT Patio and Furniture, or that place that seems to have a clearance almost 365 days a year. Their North York location also has a huge selection of Halloween costumes and décor, which is a little random.
They sell Living Room furniture and lots of Patio pieces. The quality is quite good, and prices are reasonable. This location has two floors, and you can score some great deals on the 2^nd floor.
When looking for our couch, we came here multiple times to sit on it. Sometime we were greeted by a friendly salesperson or the owner, but some times, we were left in the dark, as they usually only have one or two people manning the store. I have to say, compared to the North York location, they were much more knowledgeable.
Most of their couches come from Décor-​Rest. They are customizable by colour, and you can choose your own throw pillow design. You can also choose your own firmness of the cushions.
Once you buy your couch, you’re at the mercy of Décor-​Rest, not DOT which is unfortunate. We waited a few weeks over the expected delivery date for our couch. When we finally got it, we found puckering on the back rest and a HOLE where they did not stitch the seams together.
With good advice from the sales person at DOT, we made a thorough inspection, and took photos. Someone from DOT came and took a look at the issue, and then I guess communicated it to Décor Rest.
Next thing we knew, they had offered to take it back and repair it. But wait! During the Christmas holidays?! And, honestly, can they not just REPLACE the couch? You’re taking it for two weeks?! Are you going to COMPENSATE ME?!
We finally negotiated that they take it in January, when they promised the couch would be back in one week (which became two). When it finally came back, the stitch was fixed, but the puckering still exists. I was extremely disappointed they just attempted to FIX the couch (could they not have sent someone to do this), depriving us of comfort, and basically only the Hole was fixed, and the other problem wasn’t touched.
Does DOT care? No didn’t seem like it.
I just hope that another customer doesn’t come across this unlucky situation because the couches are quite nice.