Discount Auto Service

I’ve been renting cars here for almost a year and sadly, after the first few bookings, their attitude and customer service has declined rapidly.
I have a corporate account and considering that 50% of their clientele at this location is corporate, their knowledge in the policies (especially in regards to billing!) are sorely lacking.
I have been billed something different (and almost always incorrectly) every time I have returned a vehicle, regardless of what I’ve rented. I shudder to think the thousands of dollars they have wrongly charged customers who didn’t know better.
Benefits of a corporate account:
— Three hour grace period when returning.
— Guaranteed availability.
— Ability to pick up a vehicle just before closing and have billing start the next morning at 8AM.
Other things they are supposed to guarantee:
— Pickup/​dropoff from your home/​office as long as you live nearby (I literally live two blocks away).
— Quick, friendly service.
Every single time I have rented, they have blundered one or several of these things. I have found the drivers to be the most client oriented employees which is sad — the difference in service between this location and Runnymede (now relocated to Keele/​St Clair) is astonishing. If this location wasn’t closest to me, I wouldn’t bother at all, almost always a headache and I have started booking all my reservations through my corporate rep (Melissa Tran — who has been AMAZING — call her to set up your account!) and having her handle any issues.
As an added note, the manager (Thomas Legge) projects the attitude that he’s doing you a favor by serving you — unacceptable from a managerial figure — if anything, they should be a pinnacle of client satisfaction. The fact that the majority of the employees have such poor attitudes is no surprise.

Been dealing with Discount for about 3 years now. Very good service and very reasonable prices. From oil changes to brake repair the turn around is fast and
usually the same day.