Diamond Pizza

I ordered 90 bucks worth of food witch involved a party size pizza when the order came the most important thing was missing the PIZZA! As the driver Apologized he went back to get my pizza and I I talked to the manager he was very rude and very vulgar they told me that it would be five minutes it was really 20 minutes by the time it came they wouldn’t take the pizza off for me and they wouldn’t do me a deal so I paid the whole 90 bucks Service was terrible I do not recommend this to nobody you’re better off ordering from pizza pizza!!!

I’m used to the food from the main st. Location, and it didn’t really compare. Also, forgot the chicken on my salad, as well as croutons.

I have ordered from Diamond for years. The last few orders were not so good, but I stuck with it because my kids like their pizza.
Today I ordered and was told a delivery time. Over an hour past that time I called to inquire and was informed that my order was with the driver and would be there soon.
An hour later I called to find out they now claim they never received my order.
Disgusting service. Nice that they have my money and I have no order.

I am updating because we have visited a few more times over the 3 – 4 years since I wrote my first review.
Don’t let the name fool you — don’t be mislead — DO NOT GET PIZZA HERE! You will be disappointed. The pizza isn’t anything to write home about, but a couple of the other menu selections are great — go for them instead!
Favourites:
1. Greek Salad
2. Chicken
3. The magical rice
They have long hours, and they fill an area fast food gap. They have lasted impressively long, likely because of this!

Ordered through Just eat. Driver came to our building and refused to bring the food to our door. Says there was no safe place to park his car. See photo of his car, parked safely. Store called and asked us to go down and get it as the driver did not want to leave his car for fear of towing. We live in a building with aprox 70 units, deliveries happen all the time, you would have to leave your car in the spot for 24 hours before anything would be done. The amount of time he sat in his car was triple what it would have taken to get out and bring it to our door.
Manager at Diamonds was rude on the phone and hung up on us.
Did not get to try the food.

I heard some very positive reviews but like a lot of family run places there was a lot of nostalgia that effected everyone’s opinion of this place.
I don’t understand places like this, there are some places run by cheapskates that won’t hire more than two teenagers who work at minimum wage yet when I go into this place there are at least 6 men in the 50’s working.
I’ve gone a few times and each time the customer service is as advertised her AWFUL, it feels like these guys would rather all just hang out and whats wrong with you to come in and mess up their good time and order a pizza.
In the end the pizza is good, not excellent, not really a gem just something that didn’t go out of business.

I ordered from their Main Street location and would certainly not recommend it simply for their «Customer Service.» This place is relatively close to me in location and so felt it would be convenient, though BEWARE, if your order is wrong, YOU are the liar. Last Summer I ordered two panzerotto’s, and the ingredients in one of them contained tons of hot peppers, and I cannot eat spicy. They told me I was lying and hung up on me! Waste of money and no dinner for me. One year later, I decided to try again. I asked to add ingredients to a poutine, which friends of mine always does that lives in my building, and even though I was very polite the angry woman told me that they do not do this and when I told her I would pay extra she yelled and told me they do not do this (you make pizza, how difficult is this to throw some mushrooms on top, especially knowing they’ve done this for friends of mine). I had to hang up on her since she was losing it, and I ordered from somewhere else. Food is your regular cheap and greasy hangover food, but TERRIBLE service. I will never order from there again and will certainly not encourage others to do so.

guilty pleasure: indulging in delivery,
and this place definitely had a lot of options that suited every mood. but they have the WORST costumer service. I let it pass the first time, even the second time i said ‘probably a bad day’, but the third time is just too much.
The first time i ordered from there I had missed the delivery guys first call and caught the second call of which was the ‘call center/​office’, and the woman said ‘My driver is at your door and trying to call you, do you want the food?’.trust me, it wasn’t a nice tone. i understand how annoying it can be when customers don’t answer so i actually felt bad. any way we went downstairs and let him in and he was wailing in a loud tone saying he was going to die in the cold, and if he did it would be my fault. he said «why do i always get these calls?», while he was moaning and complaining i had paid on the machine and tipped him $ 8 — once he saw that he instantly flipped and started smiling and apologizing. Still though, it was un-​real.
The second time our pizza was late by 40 mins and when i called to find out the status there was no apology, just ‘were very busy today, it’ill be there soon.’.the pizza ended up being extremely soggy! But since we were all so hungry we ate it anyway… i ate mostly the fries.
The third time we ordered (i was hesitant, trust me) it was a group of us, one guy called it in and when the woman on the phone asked for the phone number, he simply said one second and asked out loud for the home phone #. The woman on the phone instantly said «call me back when you figure out your number and hung up!!!
I appreciate good food, but when the customer service lacks so much its really hard to get past. i will NOT be ordering from there again!

Good service, average pizza, horrible garlic bread.