Certified Tire & Auto

Certified Tire used to be the best there is– trustworthy, competent and reasonably priced– and so I have been a faithful client of theirs since about 1987. But in the last 2 or 3 years their standards have dropped– Frank just doesn’t seem to care any more. Probably 4 out of 5 times I have had to go back to the shop after service, in order to get something fixed that wasn’t done right. And in the last couple of years there have been a couple of major things that they have slipped up on, and he just refuses to take any responsibility for them. For example, he always kept track of routine service intervals for me and I could rely on him to let me know when service was needed. Recently my transmission began making noise, and on checking I realized the fluid had not been changed for about 170,000 km. His only response? «Good thing it wasn’t a Ford– it wouldn’t have survived.» In another incident, I had asked them to replace some dash lights that had burned out. Despite three tries the lights they installed are still mismatched. But more serious, following the last time they worked on it, a custom disconnect switch I had had them install a couple of years before was no longer working. Though they are the only people who had ever touched the car, they refused to acknowledge that either the original connection was poorly done, so came apart when disturbed, or the guy replacing the lights had damaged it. All Frank was willing to do was unplug a couple of connectors under the hood to do what I had installed the disconnect for. When I finally took the car to another shop to have them look at it, I found that in doing the work-​around, they had also torn some rubber protective skirts around the connectors, so now I have to replace those as well. It is really hard to give up on somebody I have trusted with my and my wife’s cars for decades, but I am not going back.

Both my partner and I have been getting all of our service done here for years. Frank is very knowledgable and straightforward. If there was a small and quick thing to fix, he refuses to take payment, or gives a very low request. If something didn’t feel right or wasn’t understood, he will double check or explain it very patiently and thoroughly. They are always responsive and helpful.
Highly recommended.

I have been taking my car to Frank for the last 12 years and I have never had anything but honest, prompt, professional service from him and his mechanics. After 12 years of his care, my car is still running smoothly! Having compared his prices with other shops, I am confident that the service I have received is of an excellent quality. On several occasions, I asked him about a small problem and he fixed it free of charge. On a couple of occasions, he turned down work because he said it was not needed. My friends go to Frank and they are equally happy with his professionalism. Highly recommended.

First, let me say I know nothing about autos. I’m the Roncey lady who only knows how to pop the hood and top up wiper fluid on my CUV mom-​mobile. But after going to Frank for more than 7 years and having spent thousands, I can officially say that I’m fed up. Not going back.
I’ll defer to the experts on this one. My neighbour who is a car fanatic set me straight. This guy over charges and under performs. What else can I say upon discovering that this crew gave me the wrong motor oil for years, replaced my battery with the wrong size, and claimed to fix a recurring problem (low idle fail) multiple times without ever really fixing it. Frank’ll spin the stories and soft pedal it all but don’t waste your time and money here! Save your self a lot of head scratching and ask your friends who they trust. I’m now a huge fan of M-​tricks on Bloor. What a difference!

I really liked this garage when I first moved to the neighborhood. I thought wow, a local neighborhood garage, that knows their stuff? Awesome. Unfortunately, as time went on, I noticed that Frank’s (the owner) explanations of things seemed to become more and more questionable. He would tell me one thing, and then when my husband followed up, he’d tell my husband something else. Frank replaced our brakes, but the brakes still felt soft. We just felt that the work got more and more questionable. The final straw was a super shoddy job on our snow tires — he stuck them on the rims without properly balancing them, and screwed up our tire pressure sensors in the process. The ride was so bad, and the sensors so messed up, that we ended up taking the car to the dealership for a fix. It cost us over $ 250 to get our smooth ride back. Frank said, well we were busy — you bring the car back next time we’ll do better. I asked for our money back, he says, well, we’ll see when you bring the car back. I don’t have time for this type of screwy behavior, and when it comes to my car, and my family, I expect work to be done right the first time, and for you to be accountable if you mess something up. Shoddy work, shoddy service. Take your car elsewhere, its not worth the runaround here.