Canada Computers – Midtown

Bought my hubby’s xmas present here. Sales people were knowledgeable, efficient and friendly. This is a new location. So the store was bright, clean and organized. Nice to see some competition for futureshop which is also in the area.

I went to this location about a month ago to do research on sound systems and tv’s. I came back on the 14^th of Aug, 2014 to buy a new TV, Game System, Laptop, and other accessories. The store was undergoing some renovations, so I had to ask for help locating things. The renovations at the time I was there were being done to the room where the TV’s had been on display previously. I asked the staff members helping me if I could get some sort of deal for buying so many items, and the manager seemed very happy to oblige. When I was ready to make my purchase, the total came to just under $ 3000. I asked the manager about delivery, and he pulled out a small dolly and told some of his guys to walk the equipment over to my apartment. Luckily, my friend came buy with a truck, and the staff loaded the TV and other items in to the truck. I got home and unpacked the TV, then put it on the stand. I had to leave it until the next day though. The next day I decided to clean up before unpacking the rest of the stuff, so I cut up the TV box and threw it out. I unpacked the home theatre unit and Xbox One, connected everything to the TV, then turned the TV on. The entire screen was white, except for long streaks of black and blue across the screen. The TV was damaged. I returned to the store and find out that without the original box, the Manager will not accept the TV for an exchange. I went home and dug through the trash but was unable to find any of the boxes (I live in a building, so it’s not just my own garbage.) When I returned again, the Manager accused me of breaking the TV during transport because «it’s a very fragile device, and it needs to be placed a certain way.» I reminded him that it was him and his staff that put the TV in the truck, so if it was damaged because of how it was placed in the truck, it was his fault. He kept saying it was my fault, and then followed it up with «But I’m not blaming you.» He refused to take the TV back.
Next day, I went to return everything else. The manager wasn’t happy. I told him if he refuses to accept responsibility for what happened, then I can’t shop at his store with confidence again. When I brought up the possibility that the TV may have been damaged during renovations, he refused to accept that possibility and again said it was my fault, but not my fault.
The manager said he will do what he can for me, and asked me to call the manufacturer. I am now waiting to hear back from them, however I suspect this is just a stall tactic from the manager so that by the time the manufacturer agrees to replace (or not replace) the TV, he can say the return window has expired. I’ll update this when the time comes.
I suppose the next time a manager offers to sell me a $ 1200 TV for $ 800, I should be very wary. I’m glad that I didn’t try the laptop before returning it. He’d probably refuse to take that back too.