Avis Rent A Car

This is my go-​to place for car rentals, mostly because I live a block from here. Hey are located right in the Hudson Bay Centre and have decent opening hours, 7 days a week.
If you return a car out of hours, it’s as simple as filling out the return section on your rental contract and dropping it in the key return box in the parking garage, along with the car keys.
I have rented here for 6 years and have never had a problem, and the staff are friendly and prompt. Yes, the prices are higher than other rental companies but I guess you pay for convenience.
Pro tip: If you are looking for a cheaper alternative, check out Bloor & Sherbourne. Their prices are lower but their hours are basically 9 – 5 with no after hours return facility. Fine if you have parking in your building (unlike me). Avis and Budget are owned by the same company so there is no difference other than the price — they even use the same cars!

If there was any possible way to rate this place 0 stars I would. Not only are their cars ridiculously over priced, but they are so unorganized and incompetent at doing a menial task it actually boggles the mind. Attempted to rent a car today, all the charges go through on my card and I find my way down to the garage where the cars are located. All seems to be fine, until I find the Avis key pick up station completely empty. After waiting for 5 – 10 minutes for someone to come, I started waking around looking for someone. I proceeded to walk around the garage to look for them, at this point almost one hour has been used of my rental time and I still have no keys or even an attendant to help me. Finally find an attendant, says he is just a maintenance worker or something but he can help me. He then proceeded to ask me for my contract, told me to wait while someone else brought it down and that I was supposedly given a copy of the contract (the one that the employee never gave to me after I signed it, nor did he indicate I would need a copy for key pickup downstairs). After calling upstairs and asking a couple of people if they had my contract to no avail, he asked me what the person who helped me looked like. 10 minutes later the employee comes down with a new contract, accusing me of losing the contract and that he was essentially doing me a big favour by running down a second set of documents to joyfully sign. At this point I lost it, and proceeded to simultaneously cancel my order and be banned for life from all Avis locations. All in all, just a regular day at this particular location I am sure.

This is the best rental place in the area. The only problem I’ve ever had is their so busy. I always get treated well, wonderful customer service, and great vehicles. This is the place I go to first.

I had a reservation and wanted to change it, problem was all the cars were booked. I called up avis and they said my car will be held for 15 hours so it’s no big deal. I goto the location and ask this in person and again, no problem, just show up.
So I show up 4 hours after my reservation and the first thing they say is «your car is gone». I mentioned the above and the gave me a minivan and charged me an extra $ 10/​day which they didn’t communicate well.
After returning on time with a full gas tank they wouldn’t reconsider the $ 10/​day charge. Told me the manager would call me — he never did.
When you pickup the car it’s very confusing and difficult due to the system they have down in the basement. It’s not signed and far from intuitive.
Also, they charge a $ 10 parking or location fee.

DON’T GO HERE!
To make it short: I had a complaint about transparency of their contracts and their sales agents not communicating them. JOSEPH GEBRAYE (store manager) first told me his employees are trained and did communicate them. Then he back stepped and told me he wasn’t there and didn’t know. Then he told me I lacked common sense and it was my responsibility for asking about such things.
I asked them to change my contract before signing it and they said they didn’t have to this charging me for an extra day.
He refused to apologize or show empathy for anything and would just smile or laugh at me.
I have never complain about service and this is the first time I’ve ever had to and gotten really upset.
You can’t spell Avoids without AVIS!!!

Unbelievably bad service. I rented a compact car here and returned it an hour and a half late, and was charged an entire day, which I was not warned about. The hourly rate amounts to MORE than an entire day with the car. There was no goodwill from the company at the desk — even though it was my first time renting from them AND the parking garage was full of cars not being used. I called customer service and the sales person had the audacity to say that they could charge me the hourly rate instead which would work out to be $ 70 instead of the $ 50 I had been charged?!? I will stick to Enterprise from now on.