Amco Gas Station

I went to this location for an oil change. The service bay door was closed and so I went into the office. The technician was huddled down on the floor. He told me to come back in 20 minutes when he had finished his lunch. I went over to Canadian Tire to pick up some items and returned. The technician opened the service bay doors and I drove in. The technician then turned his back to me and began shuffling through papers. After a few minutes, I asked him what he was doing. He told me that he was doing paperwork that would take about 20 minutes. I did not have time to wait and left. Another customer was waiting at the service bay door and he asked me where I was going. I told him what the technician had told me and the customer stormed into the office area. I did not wait to see the outcome of that interaction.
I was annoyed enough at what happened that I called the station later and asked to speak to the manager. The technician answered the phone and claimed to be the manager. I told him that I recognized his voice and would get in touch with the manager by email.
I outlined what happened in an email to the manager who happens to actually own the station. He told me that he has another job and only works at the station on Saturdays. He told me that because I was a long standing customer and as an apology, he would provide a free oil change if I came by on Saturday. I went back and while I never did meet the owner, a young woman had been briefed as to what happened and I got the free oil change.
That should have been the end of that but a few days later, I noticed a trail of oil on my driveway. I returned to the station and the technician who did the oil change told me that he had failed to clean the pan and that was what caused the oil leak. In fact, he had not tightened the new oil filter and the oil subsequently leaked out completely. I went to another service provider to replenish the oil and this was confirmed.
I would advise to stay away from this service station. The customer service is poor and the technicians do not know what they are doing.

I needed gas and a car wash and stopped off at a gas station near Leslie and Sheppard called AMCO. Although I tend to avoid small, unrecognizable gas stations, this is the second time I used this gas bar because I find it is sometimes harder locating reasonably priced and nearby car washes in the city. When I went in to pay, initially the gentleman who greeted me behind the desk, a tall middle-​aged man of South Asian descent, appeared courteous. I told him I also wanted to pay for a car wash and he informed that I would have to pay the car wash attendant directly.
I was paying by debit and he instructed that I should place my card in the chip section of the machine. I had just lost my debit card and was carrying a temporary one at the time, which did not have a chip feature. I advised him of this. Before I know what happened, he grabbed the card from me and swiped it on a different debit machine on his end. This happened very quickly and kind of threw me off as I am very capable of scanning my card on my own. I am also weary as my bank card was previously compromised and I was advised against using debit cards at stores that are smaller and less established. In fact, I was told that gas stations were the worst offenders for bank card fraud. Moreover, I read that it is important for the customer to keep control of their bank card at all times and to not let a store clerk scan your card on their side of the counter.
I was clearly not happy and told this man that he should not have taken my card from me without my permission. I told him that I am capable of scanning my card on my own. He told me that he scanned it because he thought my card was a visa card and that they are honest at his place of business. I agreed that this may very well be the case but I am not familiar with the gas station and don’t know him personally. He «unscanned» my card on his end and gave my card back to me and instructed that I scan it on the debit machine that was on the customer side of the counter. This is what I would have done, had he not snatched my card from me.
He continued to mumble about how «good» they are and how people come ‘from all over’ to get gas at his gas station and further advised me that «if you don’t trust us don’t come back.» I was taken aback by his defensiveness and rudeness as I was trying to complete my transaction. When I told him that he did not have a right to speak to me like that he became considerably louder, ruder and started hurling insults at me like «bitch», «slut» and other unsavoury references to women. He even started attacking «my husband,» a man who he does not know, who was not even present (I was alone at the time), or even ALIVE for that matter! What turned this man into a Dr. Jackal/​Mr. Hyde character in seconds totally eludes me. The derogatory words he hurled at me, while yelling at me to «get out» and «don’t come back,» were extremely painful and degrading on impact.
I tried to defend myself but just wanted to run out of that place as soon as possible. When I went back into my car, I told my daughter about what I just experienced. I decided to get out and take some pictures for proof as I planned to complain to the owner. When he saw me taking pictures, he came from out of his cubicle and was shoeing me away with his hands so aggressively that I thought he might come after me. I think he might have if other people weren’t filling up their cars with gas and would be able to witness his behaviour. The next business day, I called the owner while I was at work as the experience stayed with me even days after it happened. The owner told me that he didn’t condone this type of behaviour and would speak with this man who he said worked for him for over 6 years. I felt good that he would at least been confronted about his actions and somehow understand that he could not take his frustrations out on customers, and furthermore, could not speak to women in such a manner.
Well one week later, I am still waiting for that follow up call from the owner, who, quite frankly, wasn’t as outraged as I had expected he would be. Maybe he is slow in getting back to me or maybe he won’t get back to me at all because this is not a priority. I just thought it was important that I share my experience with others. I feel sorry for the women involved in this man’s life. If he could become so angry in an instant and hurl such derogatory terms used to demean women, imagine how he communicates with the women close to him? Sadly there are people who get away with this type of behaviour all the time because the people who they victimize are not people they feel they need to worry about. I hope this man is reprimanded for his behaviour toward me; however, if his boss’s luke-​warm response to my complaint is any indication, then perhaps they share the same values and it is business as usual!