Acura Of North Toronto

Overcharged my girlfriend $ 60 for «TPMS initialization» during a tire installation on a new 2016 TLX. George and the service tech admitted the charge was «in error» but tried to reimburse with a gift card. When pressed they did issue a refund, but this sure didn’t feel like an «error.»
Service department is grungy, like an old GM dealership. Stands in stark contrast to Acura Sherway, which somehow has lower service prices despite the much nicer and newer facilities.
Staff were all very nice. They misbooked the appointment for the following month, but still managed to fit it in; shuttle dropoff and pickup service was great despite bad winter weather.
Still, just can’t abide the attempted ripoff.

Service review only
I’m not commenting on the prices, because it’s pretty standard for dealers to charge at least 150% versus independent mechanics.
My main complaint about this place is the waiting time after dropping off your car. Of all the dealers I’ve been to, this place easily has the longest wait due to their strange procedure.
I’m used to just dropping off my car where someone will then take my details (At the car itself) and then I’m good to go. However here you have to go inside, then wait to talk to someone and then talk to them for a while. It takes waaaay too much time. And then on top of that you need to wait a really long time for the shuttle too (loaner cars are usually booked well in advance). I’ve given up on the shuttle and just take a bus now.
On top of that when I went to change to my winter tires (with an appointment), after I waited about 30min for the shuttle, they told me that the tires weren’t in yet so I’d have to return. You’d think they’d check that before confirming the appointment. Or when I arrived. Or at some point while I was waiting. But no.
Overall though they are not too bad… They don’t hard sell their services. And it’s close to restaurants, ttc buses, and shopping.

Good service and great staff! was just looking for a winter beater at first but the sales rep Roger Yip offered to show me a much better choice. Ended up getting the new ILX in a super reasonable price and im honestly loving the car, whenever i have a question I would just email him and he’d reply me in a second. Definitely check out this dealership and this rep if you’re looking for a car!

I went along with my wife to this dealership to buy a car. I don’t like to haggle over price, so I told the salesman about a number I thought was gonna get him to agree quickly without the typical shuttle negotiation tactics. He did so and we went to the finance guy to sign the bill of sale. After discovering that we made the mistake of bi-​weekly vs bi-​monthly (twice a month) payment calculations, we had cold feet. We politely expressed our concern to the finance gentleman who wanted to help and went to his boss. The boss walked in and immediately proceeded to bully us, using aggressive and condescending language. I decided to walk out when the salesman walked in and defensively started yelling, expressing how he was honest and transparent (I never claimed otherwise, but I guess he hears these types of accusations a lot). They could have politely declined to adjust their prices and we would have left on semi-​good terms. However, their vulturistic demeanour seems to imply that they were either trying to intimidate us or otherwise just lash out because we didn’t agree to their deal.
Bottom line, avoid this dealership like the plague! I know that many other dealerships will also have these types, but these guys bring it to another level. I’m in the process of writing to Acura to bring the actions of these «representatives» to their attention. Oh yeah, and we won’t be buying an Acura!

This service facility was the most conveniently located for me but some of the online comments were iffy. I lucked out. Management has, I found, been shifting focus to customer satisfaction and just installed a new Service Manager, summer 2013. George was very helpful and promised to look after my issue, a diagnostic problem, personally which he did. While at the dealership I talked to several of the staff, even the mechanic who actually worked on my car, and overall was very impressed. I have no problem recommending these guys.