Apple Store

Seriously hire more people! The customer service experience is a major let down when you have to wait 2.5 hours to speak to someone or make an appointment for 10 days out.

The 3 stars is because staff are so incredibly nice and helpful (when they’re free to help)
I came here for an appointment last week. My appointment was at 5 so I brought my 2 young kids with me thinking I would meet with the tech, explain my problem and drop off the phone. Nope. I couldnt find any staff to «check in» with when I got there. All were busy with customers or rushing around. There is no front desk or any place to check in. Finally someone helped me but said there might be «a bit of a wait» because theyre very busy tonight.
I waited an HOUR AND TWENTY MINUTES after my appointment time before anyone could meet with me. The whole time I waited not one person stopped over to see if I needed anything, or to apologize for how incredibly behind they were. It was unbelievably frustrating. Luckily when I was getting service the staff was very nice and apologetic for the delay.

What a lying bunch of crooks. Tell you to come in, there’s phones when there is noon. Tries to sell you other products. Lost all respect for Apple as a company. Harman, the person that answer the phone, you should lie to people.

The apple store was very busy. I arrived early for my appointment and after waiting for a few minutes I had a Genius come over to help me with my laptop. Super super nice guy. Very knowledgable. I was kind of freaking out because my laptop would not even turn on. They had it all fixed in 1.5 hours and it was good to go. I would definitely be back and recommend this location to anyone.

Be sure to make a reservation ahead of time on weekends-​it will save you a lot of time and headache. Staff is awesome and go the extra mile

MacBook Air charger shot. Of course out of warranty. $ 89, too rich for me, but Shannon Malinovsky, genius went away and came back with a new charger for free. 10 thumbs up to Shannon & Apple.

I was at this particular apple store looking around and killing time. There were two other customers that were in the store before it was officially open at 10AM. I couldn’t help but over hear the conversation between the other customers and an associate. The associate indirectly asked the customer to leave informing them that they were only open an hour early due to some sort of technical training. This was twice that she was indirectly asked to leave because they weren’t officially open yet. Yet she did not ask for help nor did she need it. She was strictly looking at and comparing prices. She left very irate and put me in a very defensive mood towards the apple team. I was next. The associates asked me what I needed help with. My question was simple. All I needed was a price to fix the switch on my Iphone 4. Surprising enough, they DO NOT fix this. Lets get some facts straight here. Apple will not repair your phone for this, they will just send you out a new one at the cost of about $ 150. The part alone is cheap. I believe it’s $ 10. To get to this part, you need to remove a bunch of screws to get to it because it’s one of the very few things they put together right from the beginning. So you’ve gotta dig. Despite the fact that I’m a mechanic, I did not want to do this because I have fairly fatter fingers. This should be a fairly simple fix of removing and replacing. More importantly, what made me write this review was the fact that apple seems to believe that they have a «genius team.» I think apple needs to get their head out of their ass. If they had a «genius team» why in the world would they be making the same crap over and over again and be behind with the technology? On top of that, a genius would be Albert Einstein, The Wright Brothers or even Nicola Tesla. Apples «genius team» sorry to burst your bubble but at best you guys are diagnosticians. Not geniuses. Most are probably just below average technicians who can pull a few screws out and fill out a piece of paper to order and replace the old unit. Suck a lemon Apple. I will NOT be coming back to this store nor will I be buying another iphone. If you guys can’t even back your product up and repair it at fair costs, I consider you guys to be «worst then mechanics.» What ever happened to diagnosing and repairing?