Pearle Vision

I visited this store on Aug 24, 2015 to inquire about glasses and get an eye exam done. There is a friendly young Asian receptionist, a nice and professional Optometrist, and then two very rude, non-​helpful Asian/​Filipino female frame consultants at the front of the store. Neither of them offered to help and displayed very poor customer service and I was ready to make a purchase on several occassions. The first lady to the left of the store when you walk in was too busy with another client while the other woman completely ignored customers in the store and decided to eat her lunch in front of everyone at 4pm??! I think this was very deliberate of her and her attitude was as if she did not want to help anyone or do anything. To add, when I had a moment to inquire about glasses, she even aggressively tried to forcefully tell me that I should be wearing my glasses all the time and discouraged me from buying sunglasses without a prescription just because they had a 2−4−1 deal. According to the Optometrist, it was recommended that I wear them only at night or when I feel necessary. This was definitely un-​called for and not the way you should speak to a customer. Due to the service being so bad and unprofessional from these two consultants, I decided Instead of buying my frames from there I decided to go to another location in Pickering. No complaints and I was able to get my frames and sunglasses. Never go to the one is Scarborough, its also a franchise which means you will pay higher prices!

I came in here to browse and check out what their frame selection was like just out of curiosity. I browsed for a bit, an associate came by to offer any assistance but I was only browsing so she respected that and stayed close by in case I had any questions. However, this review is about what I overheard from another sales associate (an older lady) that was with buying customers at one of the stations. I found the way she talked was very inappropriate to her customers, she was talking bad about a race and she didn’t seem to censor herself or understand that there were other customers that were in the store who can hear her. You don’t speak ill of any race especially if you are in customer service and dealing with customers. There are people who overhear what you are saying and it’s really rude. It does not make it okay even if you are on good terms with the customers it’s very unprofessional and it really ticked me off.
Needless to say I walked out, even if the frames that I wanted were more affordable there I wouldn’t go back. I don’t mind shopping around, but train your staff better to know what is appropriate to say on floor and refrain from saying things that may be offensive to potential customers.