Birch Dan Animal Hospital

I have been bringing my pets here for the past 8 years and I absolutely LOVE my vet clinic. Obviously as a pet owner of two dogs it definitely does not come cheap when it comes to their annual visits, let alone when my XXL Bullmastiff gets sick. They have competitive prices and I have been to other vet clinics where they have charged a significant amount more than Birch-​Dan. As an animal lover I DONT focus so much on the costs for care with my two babies. It is QUALITY care that I care about most and at Birch-​Dan I can confidently say that I TRUST my vets with the care they provide my two boys. I have recommended many family and friends to Birch Dan and they are always satisfied with their service and quality care. Every service comes with a cost and that’s realistic! (Just referring to the latest post) If you care about your pets you care about the quality you are giving them at the Dr.‘s office. NOT the price you pay at the end of your visit. People forget HUMANS get OHIP, therefore if we had the choice we would be choosing the best doctors if our health was compromised. Remember that!

DO NOT BRING YOUR PET TO THESE SCAMMERS. THIS PLACE WILL OUTRIGHT RIP YOU OFF!!! For two years in a row, I’ve taken my dog for his vaccinations here. They have to do a physical with his shots and advertise that the shots are only $ 12, BUT the physical is another $ 50 something. For those same two years, they’ve cut my dog’s nails and that was always included in the package at no charge.
Today, I ask my sister to take my dog in for his shots and ensure they cut his nails free of charge as that was always included in the past. They cut my dog’s nails, bring him out and add an ADDITIONAL $ 21.50 to my bill without ever advising me that there was this charge. I hate this place from the bottom of my heart.
My sister then advised me of this charge and I called the receptionist on the phone who then said «no, no… there is a charge for that,» to which I relied «no, you’ve never charged me in the past two years» and she says, «well…now there is a charge for that!»
I will NEVER EVER return to this scamming place again. They nickel and dime you for EVERYTHING and find every excuse to charge you for ANYTHING. Why the hell would I take my dog to get his nails cut at this place for $ 21.50 when Petsmart will do it for $ 11?
HEED MY WORDS: STAY AWAY FROM THIS PLACE. THERE ARE FAR BETTER VETS WITH ACTUAL ETHICAL BUSINESS PRACTICES OUT THERE.

I had a NIGHTMARE with this place. Avoid them like the plague. They are hardcore scam artists.
They tried to upsell me HUGE. Even though I went in telling them exactly what I was prepared for, they tried to upsell me as the pet was under sedation, forcing me to make a quick decision or else they’d have to sedate again (costing me more money.)
And there was no substance to the upsell — just cheap, strongarm tactics really.
I think a lot of vets are like that, though.
I have no complaints with their actual service in terms of the procedure the vet performed — just the upsell and then additional charges I wasn’t expecting even though I asked very clearly for all additional charges to be laid out.

I took my dog in to get fixed. The staff were friendly when we went to go take him in, however when I came back to pick him up, the doctors were scared of him!!! He was quite a large dog but nothing that couldn’t be handled (lab/​pit cross). They made ME put the cone on him, THEN informed us that they pulled one of his teeth without even consulting us. No call, just did it, not appreciated. I don’t know how you can run a vet clinic where you are scared of animals and don’t inform the customers when you do surgical procedures. Needless to say my current dog goes to a different clinic which is further but consistent.