Mobilinq

Avoid this kiosk at all costs…
For Christmas, I got my wife a brand new iPhone 6. This is a big deal as she has wanted an iphone for 6 generations (i.e. she’s never had a smart phone before). She received the gift on the 12^th of December and we decided to check out the Richmond Centre on December 13^th to find a case to protect her phone.
We visited a kiosk called «Mobilinq», located next to «The Source» and «Best Buy» that specializes in setting cases for phones. My wife began looking at their cases. I left to view another store only to find my wife in distress minutes later. She explained to me that the man working at the kiosk told her that in order to find the best case she should try the cases the kiosk had to offer. He continuously insisted, so she did so, only to find out seconds later that the case scratched two corners of her very expensive, new phone. The clerk said nothing but held his hands up in the air. My wife and I asked him what he plans to do. Once he finally started talking, he consistently insisted he did nothing wrong and was not at fault. We asked him why a product that damaged our personal property that he was selling was not a responsibility of the kiosk and he continued to exclaim that because my wife was the one that put the phone in the case, Mobilinq was not at fault.
The banter continued for 10 minutes until finally after we demanded to speak to a supervisor, the clerk asked us to wait and called someone. After speaking in a foreign language on the phone that neither of us understood, he ended the call, looked at us and said nothing. We asked him what the call was about and he said nothing. Several more minutes pass until he puts me on the phone with someone else (which he neglected to explain who they were) that didn’t offer any customer service either.
Furious, frustrated and not wanting to waste anymore of our time we asked for a business card and a manager or owners phone number. I called the kiosk the next day, asked if I am speaking to the manager, they said no, and then said yes and then said they were very busy and hung up the phone while I was talking, without finding out what I was calling about.
This horrible experience ruined an otherwise pleasant day and left permanent damage on my wife’s phone. I have never received a call back and have been stopping at the kiosk regularly with still no sight of a manager.