La z Boy

This is the worst experience I have ever had. I spent 15,000 $ on furniture ALL of which was defective.
1. Fabric on one chair was not properly put together so someone had to come in to fix it.
2. End table was defective and had to be replaced
3. Smaller end table was chipped and had to be replaced
4. leather swivel chair had a 3 digit number imprinted on the actual seat so had to be replaced
5. Sectional couch had a rip and the seams were not properly sewn together in two spots.
6. As per a sales rep phone call last week, one of the replacement items had a scratch in one of the legs and will get replaced
7. One of coffee tables is defective (its peeling… the brass coat is just flaking off)
8. One of the tables has wheels on it and they didnt bother to put in all the screws so the wheel came off
*I had to fix 4 of my bar stools because there was plastic bits all over the legs. I had to just cut it off. Total crap.
Just to get the first round of replacements took more than 2 phone calls and 2 e mails. They wanted to know the exact location of the problems with pictures. Then they came back to me and asked me if it was on the left or right side. I finally just told them to send someone down here so they could see for themselves. It was literrally pulling teeth.
Honestly, one or two errors can be shaken off but this is ridiculous. My apology from them? Its the best. I was actually told that «Sometimes bad things happen to good people». I am so displeased.
I have pictures but guess there is no where to post here.

We bought a chair from them. The service we received from the sales person was good. Unfortunately, the chair was using a custom fabric so it had to be manufactured from the factory in California.
Eight weeks later we received our $ 2,000 chair. Within minutes we noticed that the back legs were a different colour than the front legs. different stain. How this made it past QA is beyond us, we saw it within 5 minutes of delivery. The quality of the chair overall is poor, the fabric does not align and the chair appears to be rush-​assembled and not what we were expecting.
Call the gallery…3 weeks pass… call again, email… wait, wait, wait… another 8 weeks to get some new (corrected legs). We ask for a meeting, wait… maybe not… wait…
Right now we want the chair gone… nice chair, bad assembly and exceedingly poor customer service.
If you don’t see it on the floor… don’t expect much.

I cannot state enough how unimpressed I am with the service from La z Boy (Richmond, BC)
NEVER again La z Boy, you have proven yourselves to be completely incompetent and incapable of providing a very simple fix to a genuine complaint in a timely and professional manner!
Synopsis of our issue and La Z Boys responses:
Spring 2013
Us: Had specific questions regarding a sofa before we spent rather a lot of money and ordered…
LB: sales person said she would find out and give us a call — she did not.
We had to follow up ourselves with the manager as the sales person didn’t respond to our emails or return our calls.
Us: chose and ordered the sofa… eventually arrived with the wrong scatter cushion material and was actually rather uncomfortable to sit on — the seating was uneven…
LB: manager ordered us new cushions in the correct material but simply said we should have ordered a different sofa if we didn’t like the way it felt.
Us: collected the replacement scatter cushions and ‘formally’ told the manager that the difference in levels on the sofa was not acceptable…
LB: nothing.
Us: requested again that something be done about the sofa…
LB: put in a call for a technician to come and assess the issue.
Technician: the density of the foam in the seating cushions is different which is causing the discomfort; will inform the appropriate department to respond.
Weeks pass…
Us: enquire as to the response from ‘the appropriate department’…
LB: (eventually) reply stating «they are assessing the problem».
Weeks pass:
Us: any news?
LB: still assessing the issues.
More time passes:
Us: Hello?
LB: waiting to have confirmation of action but will either be replacement cushions or a replacement sofa or inshore credit.
Even more time passes:
(now fed up and not even able to enjoy the sofa at all as the problem has become so bad)
Us: Want an explanation of why this is taking so long…
LB: Request for more patience from us but sends us a copy of the ‘email conversations’ between us, the technician and an assessor (who, in her assessment of photographs taken by the technician, states that it’s our fault for sitting incorrectly on the sofa)!
Several months later…
We are STILL waiting for a replacement sofa or cushions or refund.
Honestly — I’m sure that many of the products from La z boy are fine — but would you want to risk paying a fair amount of your hard earned cash then being lumbered with a sofa that you can’t actually even sit on!!!
Not me — NEVER again!
Update: FINALLY got a store credit. Will let you know how that works out.

I have never had service this poor from a reputable company before.
I have had and do have other La Z Boy products and love them but this store and the recent products have been horrible.
UPDATE #1
Well it seems like LaZBoy might make good on our defective sofa. The service department has now taken over and I’ll update once we reach a resolution. Keeping my fingers crossed.

Surprisingly, very expensive b/​c this looks like a Sears set up, for sure that’s the styling you get.
But whoa, the prices: 6 seater corner leather w/​a few recliners, $ 5,000 & up depending if you want the ottoman & another loveseat.
And the service may be too much top-​notch; they follow you everywhere with their calculator in hand, ready to offer you financing terms lol.
Free parking. Gigantic store.