Kirmac Collision Services

I own a Mercades Benz and was unsure about taking my car anywhere else other than the Mercades dealership at $ 125 per hour. When a follow Benz owner suggested Kirmac at Ironwood. WOW what a absolutely wonderful experience from the 1^st call to on my way home without even missing a beat. Truly courteous, professional and honest. Thank you KIRMAC

This was my first ICBC claim, rear bumper mishap, in 45 years of driving so I didn’t know what to expect. A friend had recommended Kirmac Richmond to me and said they were very nice. Well, from the first phone call I made to bringing my vehicle in and meeting Kevin, the Manager and his front desk man, Nathan, I felt so welcomed and taken care of. I was standing only for a minute alone while a photocopy was being made and another service person came by and asked me if I had been helped. Kevin explained the procedure in detail and inspected my vehicle. All was taken care of with ease by him and I felt very confident in leaving my vehicle. A nice clean car was waiting for me in the interim. My vehicle was ready to be picked up within a few days and I was also given a heads up on the time frame for pick up. Now I know how long it takes to get parts as my husband has been in the automotive/​heavy duty industry for 43 years, so the quick return really floored me — 3 days.
When picking up my car I was met by Scott who was also ever so congenial and took the time to explain the details of repair to me. They also did some personal repairs, pulling out deep dents from people banging their carts and scraping my doors (grrrr-​sorry, venting-​lol) and did an amazing job!!! I’m so happy my car looks new again!
The Kirmac Guaranty is wonderful!
More so is the Richmond Kirmac Team! I was absolutely flabergasted with the service level, professionalism and congeniality of this Team.
I certainly will recommend to all and be back for any autobody or glass repairs that I may need.
My Gratitude and thank you so much Richmond Kirmac for making this a flawless experience!!!

Kevin and his team were extremely helpful, friendly and hard working. I needed my BMW windshield replaced and they did this within a tight timeframe. They took photos for the claim and brought someone in the next day to replace it. Amazing. Will be back.

Just recently I finally found the time to look for a collision repair shop for an accident that happened quite a while ago. It wasn’t our fault so it was all covered by the insurance company. I tried calling a competitor of Kirmac and unfortunately for them, no one was answering their phones. I called Kirmac and was greeted by a very friendly fellow by the name of Jackson. He owned the situation and made sure we had a suitable loaner vehicle (a newer minivan). Thanks!
And this is where the good part ends. We received our minivan back after a week of repairs. Fair enough. But when we started driving off, my wife noticed that the collision detection system was detecting cars around the vehicle but there were no vehicles around her. And added to that fact, the sensors wouldn’t go on when there were vehicles in her blind spots! WTF! At one point, the sensors (the lit arrows in our side view mirrors) would remain on for an entire trip in our van. So I brought the vehicle back and the relief Manager who works there on Monday, looked at the vehicle and had it inspected by their «trained professionals» found nothing wrong. Even had their computers hooked up to my vehicle and couldn’t find any error codes. So he came back to me and said we can’t find anything wrong. You’ll need to take it to Chrysler. WHAT?!!
I am very limited for time so I had to wait a week to book an appointment with Columbia Chrysler based on their availability and mine. After three hours of waiting, and after removing the bumper, which is what Kirmac should’ve done, they found out that Kirmac Collision services installed the sensors BACKWARDS! That’s right, BACKWARDS, the sensors were sensing my vehicle instead of those around me. Now who has to pay for the huge $ 357 diagnostic charge for finding this epic screwup? At first, Chrysler said I would but I called the relief manager and after explaining to him about his «trained professionals» mistake, not even an apology, he said we can be billed. The only good thing about all this.
So next time make sure you check with the dealership to see who they would recommend for collision repairs.
If this saves one person from a frustrating experience. Goodie! I’m never going back to Kirmac. I gave them two stars only because of Jackson. Otherwise, is it possible to give a negative rating?

We found Kirmac to be competitively priced but way above others in terms of service. We were delighted with the results of the repair to our Civic — it looks brand new, perhaps in part because they also washed it inside and out before returning it. Staff were courteous, timing was prompt and we couldn’t be more pleased. We have no hesitation recommending Kirmac.

Back story first: My car was rear-​ended while I was sleeping. The guy was awesome and left and note but I still had a giant ass dent in my rear bumper. What to do?!
ICBC was great (I KNOW!) and the whole insurance deal was easy. The hard part was figuring out what to do next. My car dealership recommended a repair shop that’s also an authorized estimator but when I called, I hung up feeling distinctly unimpressed by them.
I know, quick to jump to an impression. What can I say? That’s the most exercise I get!
So I checked ICBC’s website and called them to see how long it would take to get an appointment with an ICBC estimator. Way too long, dudes. Way too long. We are BAD DRIVERS in Richmond it seems.
Back to their website I go and I found a listing of repair shops that are also estimators and pick the one closest to my work. Tah dah! Kirmac.
Confession: I tend to be quite influenced by commercials. I’ve heard the name often enough to think, «Eh, I’m sure everything will be fine.» This one time, commercials didn’t lie.
Super friendly staff at the counter (he’s also their estimator), so polite and the office area is clean and organized. It was no hassle with anything. Loaner car? No problem. How long will it take? They said 3 days and it took 2. My baby looks like new and yes, I’m one of «those people» who refer to my vehicle as a baby. It’s one of my weird peccadillos, sue me.
Definite recommend. Just be careful driving in to their lot. They’re an island in a sea of one way streets and the drive way to their front door is only wide enough for 1 car at a time.

I had some time to kill and remembered that this place was nearby… I needed a stone chip filled in my windshield before it spiderwebbed, so I stopped in to see if they could help me.
Right away, Kim the receptionist was super friendly and helpful. She explained the price and procedure. I wasn’t sure if BCAA would cover this service, and was about to give them a call, when she asked me to wait a sec. She went to speak with the manager and came back with the amazing news that they would do it for me while I waited, as a customer courtesy! I was shocked… who ever expects anything for free these days?
The procedure was quick — I thumbed through one of the newspapers they had out in the waiting room and it was done soon after. Not only that, but they even gave my car a quick wash.
I’ve never had such a pleasant experience with a repair shop, and will definitely keep them in mind if I ever have to have any body work done again.