KFC

The chicken is terrible, however, the jalapeño poppers are good. They’re not spicy at all which for me I appreciate. They just have that taste without the heat. Extremely greasy, therefore, this is only a sometimes treat. Service has gone very downhill and my order has been wrong a few times but I am just tired with dealing and having high expectations out of fast food joints in general.

Food has gone downhill. Sure, it was decent before when you needed or craved some KFC fries and chicken, but now that this is the only location left in Richmond (that i’m aware of– besides Richmond Centre) The chicken, fries, and everything else has gone down in quality completely.
Mostly dry, tiny wings given in the bucket.
The chicken is old, not freshly cooked, no crispiness or juiciness, like it has been sitting out for hours/​days on end.
It basically tastes as it looks, flavourless, bland and old. No Breast pieces and two drumsticks only.
Fries have been cold and old the two times I went in this year (I went in August and in April), and gravy was solid and gelatin-​like (again, indicating this is day old and not freshly made for the customers).
So basically, you have a place that is the only location of KFC, that’s open late and they are serving old, cold, and dry chicken, fries, and gelatin gravy.
Don’t eat here. You’ll thank me later.
I regret eating here twice (thinking it was just that one time that the chicken was that way) but nope. Its an everyday thing.
its a real shame too, I use to go to this KFC as a kid (so about 25 years ago) and it was pretty good then. But management that took over in 2008 – 2009 and since then, the chicken and fries has kept getting worse and worse and finally become complete crap because they know people will come here for KFC because of no other options, they no longer care anymore how the quality is and are literally serving you the crappiest food and take out around.
I guess I wont be able to get my KFC fix anymore. Shame.

I came in on a Monday evening and ordered a 14pc meal + 2 sides + gravy. They didn’t have spicy Chicken, didn’t give us the option to get the new secret recipe fries, they had given me coleslaw instead of the the mashed potatoes that i asked for several times (checked the bag before leaving) and had to wait for the 8−10mins gravy that turned out to be really bland and watery. Not impressed with this location.

I give this KFC franchise store 4 stars. FOR TUESDAY CHICKEN DEAL*
–Most people go to KFC for Tuesday Special, so it is very important for this store to be prepared for the long line-​up and stocked up on the spicy flavor. This store has done that during the busy hours but not during the last few hours which is understandable.
–The store is generally clean with just a bit of mess at the soft drink dispenser.
–Customer service is exceptional. During my visits, most of the time, the front counter staffs are really nice and welcoming. My orders are always correct and delivered within a reasonable waiting time.
–Now, let’s talk CHICKEN! Juicy, crispy and spicy! The chicken thigh & drum are supposed to be the best in any Fried Chicken store. So these are the food items that make KFC good. The flavor from the thigh & drum in this KFC store taste pretty good to me when compared to the chicken I got from Church’s…However, the chicken sandwich wasn’t so nice… the chicken that I got in the sandwich actually had squished up skins and look whitish… it had some weird taste… definitely not the normal yum taste from just the separate chicken thigh & drums.
I would recommend this KFC store in the Broadmoor Village, because it has pretty consistent flavor for the chicken thigh & drum separate pieces.
Thanks,
J

I get the veggie sandwich with the spicy sauce its delicious! The workers are amazing, they are very friendly and always do their best. Thanks for the fast service and always making my sandwiches :’).