IRIS

Ask to see their return policy and warranty before you buy anything from here. I bought a new pair of glasses only to discover that the coating was applied faulty and was beginning to flake off in the middle of the lens. It wasn’t affect my vision but anyone could see it. They were only 5 months old, and when I brought them into the store I was told that I could replace them now for one time only. I had to go back home and dig up the warranty and they were correct, their warranty only covers a one time replacement. It’s negligible that the glasses were $ 800 but I certainly will not come back and purchase here with such a poor coverage policy. Instead, I will do as I was told by the sales rep and come back just before the warranty expires and replace them then for one time and likely the last time.

As honest as can be — got a quote for contact lens with a fitting fee, but Rick here admitted that it’s cheaper that I go back to my previous one if I wanted to avoid paying this again, as it was just last year, and my prescription didn’t change all that much.
Located across from Apple inside the mall.

I came to IRIS to find a pair of glasses after being recommended by a good friend. The staffs are very helpful and knowledgeable and the selection is very extensive. Only thing is that their prices are very high compared to Lens-​crafters and insane compared to smaller independent shops. If you are looking for a inexpensive pair it’s better to find what you like and order somewhere else or online is the cheapest.

Thinking my family’s bad eye genes caught up to me I went in and saw Dr. Lim. It was a good thing I did because I did indeed need glasses!
Very pleased overall with the service I received not only from Dr. Lim but form the whole staff. I felt that the eye exams were very thorough, and I really enjoyed my time with Dr. Lim. I was a bit nervous as it’s obviously my first time needing glasses, and she was able to explain everything in detail and was very reassuring. The staff was also very helpful in picking out my frames and educating me about the whole process.
They do offer payment plans if you pay out of pocket which is a huge plus in my case. I was also very relieved to find out about the 60-​day guarantee on lenses, so if my prescription needs to be tweaked around they can do that generally for no charge (you’ll have to see their website for more details). Looks like I’ll need a little tweaking already, but I’ll be sure and update on how things go.
Looking forward to having these wonderful folks take care of my eyes in the future!

IRIS is truly one of the the best and most high-​end eye care centre brands at a premium price in Vancouver. Basic services such as eye exams, glasses and contact consultation are excellent. However, there is a lot of room for improvement in the Eye Correction division.
During my research stage, IRIS advised me that I am qualified to do both PRK and LASIK. They encouraged me to do LASIK, however, didn’t give me straight forward guidance in terms of the most suitable method for my eyes. I was as confused before and after the consultation. In my mind, although it makes sense to deal with someone I always go with, IRIS just doesn’t feel very right when it comes to vision correction given it isn’t the same doctor I usually see whom will be performing. I also noticed that my doctor in Richmond Centre appears to know very little about the process. Not impressed with the level of explanation and testing. A young looking junior did a 2 quick 5 minutes tests on me. Additionally, the surgery takes place in Langley with someone I will meet on the surgery day — although they provide transportation, I am not impressed (it is a terrible feeling to be outsourced). In my opinion, the IRIS Eye Correction Program truly deserves a failing grade. Please see my review on Coal Harbour Eye Centre for more details.
Your friendly neighborhood,
The Merchant of Truth

Like how you take care of your teeth so you can chew your food. you need to take care of your eyes to see and eat your delicious meals. That’s why I go every year to my all-​time favourite optometry location — IRIS!
IRIS has two of the greatest Optometrists hands-​down — Dr. Darren Berring and Elisa Lim. Both of them are knowledgeable, patient, caring, thorough, and shower you with their friendly and enjoyable personalities! During the eye exams, you really get a sense that they care for and love their job — they always make the appointment about you.
Want to know about cataracts? contact abuse? laser eye surgery? the anatomy of the eye? I asked Dr. Berring all of those questions, and he gave me relevant and easy-​to-​understand information. I learned some interesting things — wear your sunglasses people to protect you from cataracts! Don’t abuse your contact usage otherwise you’ll get ‘ghost vessels’ in your eyes!
Overall, amazing optometrists and staff included. Also, their contacts are quite comparable to online prices — check it out!
*heart* your eyes! *heart* IRIS!

I came to this location initially looking for a set of cheap glasses that I could get quick quick quick. I already knew that this was unlikely given the fact that my eyes are pretty bad and I need a special strong prescription. I came into the store with tape all over my rims, feeling like a nerd and knowing that I’ll have to dish out $$$ to get proper glasses someday. I was surprised that they could repair my glasses and it was only $ 10. Wow! OK. I guess I should buy a pair. I’m due for a new set anyways.
I booked an appointment, picked out the frames I liked and came back the next day to see the optometrist. I saw Dr Elisa Lim. She’s terrific. She explained things to me about the eye exam and why she was getting me to do certain things with the lenses and eye drops and other little tests. She talked to me about my diabetes how my visions is affected as I get older. (I was flattered she thought I looked like I’m in my 20’s). Anyways, she explained stuff to me that made sense and stuff that my previous eye doctors never really explained. Even though I may have heard about it in the past, it was just too clinical for me, it was a good refresher and knowing that she had an interest in her paitent made me feel more confident in her ability. I got a proper exam and got the glasses I wanted. I’m probably paying more than what I thought I would pay, but the service has been very good for me that I really have no complaints at all. I’m also sure I’ll get the glasses lense combo I really want this time. I rarely give 5 stars and this is one of those rare occasions. So thank you Dr Lim and the staff at Iris Richmond Centre!