ICBC

Complete money grab. Avoid the fugly old bald guy. Will deliberately do everything in their power to charge you more. Avoid at all costs

I am so impressed with this ICBC location. Coming here on a Saturday before 1 PM, there were so many people waiting for their number to be called, I was worried that I’d be waiting for more than an hour to get my license replaced. I was pleasantly surprised.
The lady at the reception counter was very efficient and friendly, especially considering how many non-​English speakers she had to repeat herself to. Once I got to the waiting area, my name was called within ten minutes because they were going through waiting tickets at an impressive pace. There are nineteen counters at this ICBC, most of them staffed on a Saturday, so the line moves extremely quickly.
The person who took my photo and processed my license replacement was also really nice and answered the questions that I had, both about the replacement process/​timeline and ICBC in general. She explained exactly what to expect in terms of receiving my new ID in the mail, and what to do in the meantime. I’m new to BC, so I really appreciated how thorough and non-​judgmental she was because I’m pretty sure I would’ve been rolling my eyes in my head if I were her.
I’ll be coming back when my license is up for renewal next year!

Every 5 years we have to go ICBC driver licensing office to renew the driver license. Richmond opened a new office at Lansdowne Centre and hours are extended — Mon-​Fri from 8am to 5.30pm and also open on Sat from 9am to 5pm.
It’s modern and newer than old location. The service was much quicker than before and staff was so friendly.
This is good location to save time and hassle for renewing the driving license.