Cap’s Bicycles

I have purchased 2 bikes from Bill and Mike (owners) over the years. I like this owner-​managed shop and come here for all my bike repair/​maintenance needs, they offer good honest service. The only negative feedback I have is that I prefer if possible, to not deal with the staff — I would rather deal with one of the two owners. For example, just last week, I took my bike in for a tune-​up and some small repairs. I picked up the bike, Matt (the staff) dealt with me, said he did not know about any work on my bike, but when back to the shop and retrieved it. I was charged a total of $ 90, for the ‘tune-​up’ plus other costs. When I asked what was done to my bike as part of the tune-​up, Matt was unable to tell me. When I probed with some more specific questions, he indicated two things were probably done on my bike as a «favour». He had no idea what was done to my bike, I paid him $ 90, and he was taking some wild guesses as to what was done as a «favour’. No favours were done, I paid $ 90 and I got service, period. I did not engage in further conversation with Matt. I think the staff could use some more customer service training from the owners, but overall am happy with this shop. A check-​list of what a tune-​up involves (and levels of tune-​up) like some other bike stores have would be helpful for this shop to consider.

Went for service. they unreasonable charge for service I didn’t Ask for and what I ask to fix is not fix. Very disappointed for spending $ 100 for nothing

Recently brought in a road bike for regular Tune-​Up service, $ 50 + taxes. For this standard price that many bike shops charge, I was surprised that when I picked up my bike, they didn’t even inflate my tires. When a bike is tuned, it should be fully serviceable for the customer to ride on the road right away. I shouldn’t have to ask to get my tires inflated?! They also will not clean your frame, chain, or cog… I question if my components were even lubed. Even the little things like replacing a missing valve cap wasn’t done. Just poor service or no passion in their work. I must say that the manager of this store was very nice, and attentive to the customer, but something needs to be done about the mechanic. I might be back for parts/​goods, but definitely not to service my bike!!!

I came here with my Trek 5200 and needed some new tires and I was in and out in 10 minutes. The staff here is nice (kind of odd and somewhat not personable, but I can tell they are kind people). They get things done. It is nice to have a bicycle shop that that knows what they are doing and can get it done quickly. It makes cycling so much easier. DON‘T go to a chain store and expect service… this is where you want to go!

Caps is one of the few constants in Richmond. I remember coming into this store as kid to look at bikes when they were down in Steveston!
I recently started cycling again and Mike was kind enough to help me out choose an appropriate bike for my needs. They’re not going to push a bike on you just to make a sale. I knew very little about bikes when I looking to buy. Mike walked me through the different options and the difference in components for each bike. Very happy with my purchase.
Nothing else in Richmond even comes close. These guys are pro’s

Caps has been serving Richmondites and some Vancouverites for many years and there’s good reason. This large shop and knowledgeable staff have helped fit me into an appropriate bike from my first tricycle to my trail bike.
I’m sure I’m not the only one and I see it consistently topping best of lists for bike shops in the area.
Their friendly service and above and beyond attitude are what make them stand out from other more generic sporting goods stores and even within bike specialty shops.