Hero Certified Burgers – Bayview & High Tech

Been to a couple of hero burgers locations and it all seems to taste different from location to location

I visited this location around 430pm on Sunday.
The young lady working at the cash was rude and unhelpful.
She spoke in a very low voice and would get annoyed when we asked her to repeat herself.
Would not go back due to unsatisfactory customer service.
The burger was good but we couldn’t enjoy it because of the poor attitude.

Just finished getting my nails done next door and noticed The ”blue moon’ burger that had my name all over it. Place was empty on a Friday of a long weekend, so not surprised it was empty. Friendly gal at cash, and I try (again, looking for good onion rings), order them well done. The rings were just ok. Next time I’ll try fries or poutine. The burger was yum! Juicy burger, fresh lettuce, tomato (see later), and mushrooms. I decided not to sauce it up since it already had blue cheese (not even ketchup, new one for me). I don’t mind waiting a few extra minutes for a FRESHLY cooked burger, I like the whole quality and raising of beef, etc — the ‘social culture’ I guess you could say… and for me, this alone, I don’t mind paying a bit extra.
What is the deal with complaints about condiment confusion? Is it that hard to read a menu? Don’t you like the idea of choosing what you want?
It costs more than the ‘drive through’ (any of them), but I will make Hero my choice over them any day.
My one beef (sorry, I had to :)) — is the tomato slice was so thin I didn’t know it was there, I’ll order extra next time (tomato is free topping) and a dab of mayo to mello out the blue cheese a tad.
**Manager/​head Office — have specials like the blue moon on your website! Pls