OpenRoad Mazda

Bought a vehicle in February (ish), was thinking I got a good deal. Sat at the dealership for several hours until they finally finalized my deal and gave me next to nothing for my Jeep but that’s OK, I agreed to that. My problem is more since then. I had some issues including paint chips they were supposed to take care of. I called, emailed, etc and no one has ever got back to me. Not to mention, now my vehicle seems to have some issues. I doubt they’d even help me unless it made them money. One other thing… My salesman said Sirius wasn’t included. About 2 weeks after I had the Escape Sirius called me to ask how I was enjoying it. Yeah, imagine my confusion and frustration. Nice I missed 2 weeks. I’ve never bought a car where the salesman doesn’t follow up. Hell I STILL hear from some of the dealers from way back. It’s called CUSTOMER SERVICE! Anyway Frank, thanks for the vehicle, but you may want to brush up on your skills.

I had an awesome experience here. Their customer service and deals are excellent. Marty who sold me Mazda 3 2015 worked very professional, patient and friendly. I’m very happy with my car and I still contact Marty if I have any questions regarding one.

I looked at Open Road Mazda dealership as it is the closest to my house. Read Google reviews before going there and find out that the name Keaton has been mentioned a few times. So I decided to visit and give it a shot.
First visit, I was serviced by someone else and noticed that he didn’t have the listening skills and just before I about to walk away, I had a chat with Keaton and through that small interaction, I know why people are comfortable with his approach.
Needless to say, I visited the second time and throughout the whole process, Keaton showed exemplary listening skill. We worked together for a deal and to top it off, the small gestures that he showed me at the end when I was about to pick up the car really made the experience memorable.
If you are looking to get great service, be it test drive or anything, Keaton is the guy you want to connect with!
Go Open Road Mazda

Don’t buy a car from here. Warranties don’t mean nothing to Mazda as they nickel and dime you for everything and make you sign documents allowing them to charge you whatever you want.

A friend purchased a car from this dealership last year with Thomas’ help and said it was a great experience. I went to pick up the car with him and saw the staff were friendly and fair so when I had a terrible experience with Signature Mazda (liars) I went in to Open road. Thomas is a no pressure friendly salesman who looked out for my best interest with a genuine interest in finding me what I wanted. When the time came to purchase the finance manager was friendly, open, honest and made sure I wasn’t getting myself into a bad financial situation.
Before driving away Thomas told me to contact him anytime for anything I need and I have done that. Hes replied promptly and helped me with anything I have asked. I thought I had an issue with the car 6 weeks after purchase and service looked after it for me quickly and pain free.
I live in Vancouver and would rather drive to Port Moody to deal with these guys than the shady characters in Van/​Richmond. This will be the dealership I go to for all my Mazda’s and if Im in the market for another used car, the first dealership I will look to.

Brought my car in for a routine servicing. Spent 289 $ for basically an oil change. The service department talked down to me and treated me like I didn’t have any concept of how cars work. Very degrading experience.
Returned 6 weeks later with massive engine failure due to a spun bearing. #1 cause is due to lack of oil. Where was my last oil change done, Open Road Mazda Port Moody The service manager Jonathan wouldn’t even look me in the eyes when confronted with my issue. He even tried to tell me what the function of oil is. Told me if you don’t get an oil change by service date or well before your engine will fail. Then quoted me about 7200 $ worth of damages with no acknowledgement that they forgot to add oil back to my car during servicing or didn’t change it at all!
Also Kirt G is the GM of the Open Road Mazda and seems to like to post about his own place of employment!!! Hilarious!
BBB, News, Small claims here I come!!!