Highmark Plumbing

I’ve used Himark for dozens of my client projects and I am always happy with their professional approach and work ethic. All good plumbers are expensive, and these guys rank up there. But they won’t cut corners, always stick to code, and will recommend the right things to do.
Know that these guys will NOT cut corners. They do clean work, and every inspector has been happy with their work on my projects.
They arrive with a van full of tools and common parts, but if you need special parts or bits, or a tank or furnace, of course once determined, they have to go pick them up from wholesalers. If you know exactly what you need, request it beforehand, or buy it and have it at the ready.
All in all, great guys, highly recommended.

Excellent guys to call when your plumbing is not working I called these guys for a backup that was plugged in a sewer drain they came out promptly did the work at a reasonable rate they cleaned up after themselves plumbers are very polite nice guys will use these guys anytime in the pinch you should give these guys a call if you have any prominent plumbing problems we have use them for many many years really good guys!

So I had a flood recently… And before I could start any work on repairs my insurance and strata required me to bring in a plumber to say the issue has been looked after and resolved…
After calling some different places and being told no one can come «today» high mark placed my call on hold and about 5mins later they said a technician can be there in an hour… And he was… On time. Worked clean… A bit expensive… But what plumbing service isn’t?! Overall the service was very efficient and customer service (dispatch) was very friendly and informative.

Had a so called technician named David from Highmark plumbing visit my house on a service call today. My condensate furnace was leaking from a 90 degree elbow and pooling at the bottom of furnace. After I explained that I had found a crack in the 90 degree elbow David proceeded to look around everywhere but where I had pointed out water was leaking from for about 15 minutes. After I said that
I just think the elbow needs replacing he began leafing through my manuals for about another 15 minutes. He finally came up with some part numbers and proceeded out to his van to call a supplier. After about 25 minutes he came in and said that the part would be $ 26 dollars but that he would have to go all the way out to Burnaby to get the little plastic part at my expense. I had explained on the phone to his office before he came what the issue was. I decided to cut my losses as this guy was clearly just wasting my time. I really don’t think he was competent on any level. He then gave me a bill for $ 200.48 tax inc and was on his way. What a burn. Last time I will ever consider this company. I should have known when I called the office and the guy told me that they don’t carry condensate pumps in there service vans. Seems like they just charge for whatever time they can. You would think basic parts would be kept in service vehicles. Live and learn.
P. S. I later fixed the problem myself in less then 20 minutes with plumbers pvc glue.
I would have picked up the new part and installed it but the parts supply phone number David gave me would not sell me the parts as I’m not a dealer. What a joke.

If you are interested in seeing horrible business practices first hand… hire this plumbing company. My hot water tank broke and was leaking water into my crawlspace. They came out for 20 mins… told me I would have to move my hot water heater to a different location. They did nothing about the leak issue… and didn’t even help me move forward on getting it fixed. To top it off… I was charged $ 100 for a «wasted trip». I highly recommend not using their services.